Job Description

POSITION KEY ACCOUNTABILITIES/RESPONSIBILITIES:

Responsible for taking all steps necessary to verify, code, enter, and produce checks for all invoices received and expenses incurred during the course of doing business and doing the above on a timely basis.

Furnish credit applications and tax exemption certificates when requested.

Track rejection notices to ensure that all credit memos and refunds are received.

Maintains mileage reports from CECO drivers.

Maintain outstanding and non-released check logs.

Release and distribute checks.

Process approved expense reports.

Process WEX, Enterprise and Credit Card payments.

Complete monthly payment log to ensure all recurring payments are processed

1. Ensuring courteous and professional interaction with current and prospective customers via phone and e-mail (answering customers’ questions regarding products, prices, and availability).

2. Entering/processing quotations, orders, parts returns, credits, and invoicing through JD Edwards ERP System.

3. Point of contact for customers expediting orders. Notify customer of promised delivery date with an order acknowledgment and ensure the customer receives their orders on time and shipment commitment targets are met.

4. Troubleshooting customer issues/inquiries. Must be able to assist customer with order discrepancies.

5. Discussing credit terms and maintaining updated customer information in the corporate database.

6. Receiving customer calls for parts orders and quotes and enter directly into JD Edward ERP System.

7. Completing necessary forms/documents for international shipments.

8. Releasing all sales orders to warehouse for shipping.

9. Monitoring backlog on sales orders and update due dates of open orders based on projected/updated ship dates.

10. Processing all credit card transactions for sales orders.

11. Coordinating resolution of customer account issues proactively and efficiently.

12. Maintaining accurate, well-organized, updated, and accessible customer records (including scanning invoiced orders).

13. Interfacing with sales, procurement, engineering, manufacturing, shipping, and branch office teams to complete orders in a timely manner promoting a positive buying experience for our customers.

14. Taking ownership of customer issues/inquiries until full resolution.

15. Other duties as required.

CERTIFICATIONS/SKILLS:

• Solid basic computer skills (MS Office suite, Outlook, Oracle, JDE, etc.).
• Previous knowledge and experience in order entry, shipping and invoicing procedures and general understanding of the quote-to-cash processes.
• Strong sense of urgency and attention to detail and accuracy to achieve goals.
• Strong customer service and people skills with a high level of professionalism (active listening, communicates assertively and with tact, willing to learn, empathy, conflict resolution & problem solving).
• Ability to work well under pressure.
• Multi-task and manage time in order to accomplish all tasks in a timely manner.
• Ability to follow through on projects to closure.
• Ability to work well collaboratively as well as independently.
• Highly customer-focused and have a true “whatever it takes” attitude to ensure a world class Customer Support performance to CECO’s internal and external customers.

EDUCATION/EXPERIENCE:

Bachelor’s Degree in Business or related field, or at least 5 years related experience in Accounts Payable or similar support/functions.

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT:

While performing the duties of this job, the employee is regularly required to sit, stand, walk, use of eyes for close vision, use hands, fingers, grasp, handle, reach, listen, talk and may need to talk on the telephone while taking notes. Exerts up to 20 pounds of force occasionally and/or up to 10 pounds frequently and/or up to 5 pounds constantly to move objects.

Normal hours are from 8:00 am to 5:00 pm CST, with some overtime required. Although the work environment is generally quiet, the noise levels in some manufacturing buildings frequently may exceed the normal dBA. Duties will require this person to travel by foot from one building to another throughout the day and wear the proper Personal Protective Equipment (PPE).

Job Type: Full-time

Pay: $27.00 - $28.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Physical setting:

• Office

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Houston, TX 77081: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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