Job Description
Role: Video Operations Specialist
Location : Austin TX
Minimum Qualifications:
- BA or BS degree in Electrical Engineering or Network/System Engineering background with a heavy focus on Television Broadcast, Streaming and OTT experience or equivalent practical experience. In lieu of a degree, 4 years of relevant experience.
- Minimum of 4 years of relevant work experience deploying in a network or systems environment that enables Television Broadcast, Streaming and OTT services
- Working experience in a Television Operations Center or a Internet Service Provider network operations center performing 24/7 monitoring of live video and audio streams
Responsibilities:
- Respond and take necessary troubleshooting actions to incidents escalated from Analyst (Tier 1) team
- Perform advanced troubleshooting on incidents by following defined SOP s and meeting to the stipulated SLA levels
- Triage and escalate appropriately as necessary
- End to end ownership till ticket closure
- Validate problem descriptions, perform detailed diagnosis, track and update incident in trouble-ticketing system
- Handling backlog tickets from previous shift and made sure the necessary follow ups done
- Maintain track of external (Telco/Providers) escalation and perform follow up s for any outstanding tickets and RCA s
- Participate, drive and manage major incidents
- Develop postmortem reports as necessary and Drive problem management
- Communicate and handle escalated incidents and work closely with Customer and all stakeholders with regular outage notification
- Work on Service requests - perform new Station Turn Ups
- Provide regular feedback on troubleshooting where processes or documentation have gaps or inefficiencies
- Update existing and Develop new SOP s
- Perform any additional task assigned by team lead/manager
- Update infrastructure documentation i.e system understanding docs, standard operating procedures, infrastructure diagrams
- Active participation on daily standup meetings and Shift Handover call and provide updates on pending tickets for the next shift
Required Skills/Qualifications:
- 5 - 7 years of experience in Network Operations Center (NOC) as an L2 engineer or Team lead in a Video Network Operations Center(NOC) or technical support center technician/engineer or network troubleshooting involved with broadcast, streaming, OTT platforms, MVPD Operations
- Excellent written and oral communication skills
- Ability to collaborate and work with internal teams and external partners
- Good understanding of NOC monitoring tools and event handling
- Good understanding of ITIL processes
- Experience in end to end incident management, ticketing/ticketing tools and supporting maintenance requests
- Good understanding of data networking / data communications / video networking technologies
- Must have good understanding of switching/routing technologies and working knowledge on Cisco/Juniper device CLIs
- In depth understanding and experience in Audio/Video technologies (of MPEG-4/H.264, HEVC/H.265, ASI, MPEG2 Transport Streams, ASI, (HD-)SDI ATSC, PCM, AC3)
- Experience in at least one video platform (e.g Telestream/Tektronix, Medius/Sentry, Sencore, Tag, etc) with solid understanding of all relevant video platforms.
- Experience with a Video Delivery Network in at least two areas (e.g.: Acquire, Encode, Encrypt, Deliver).
- Should be able to perform advanced troubleshooting on audio/video technologies / IPTV platform / switching and routing protocols.
- Experience in rolling out configuration changes and project deployments
- Provide guidance to Video Operations Analysts (Tier 1 / Level 1 teams)
- Perform problem management and develop post mortem reports in coordination with Video Operations Analysts Leads (Tier 1 / Level 1 team Leads)
- Familiarity with American Sports events (Eg: MLB Baseball, College Football, NFL, NBA Basketball, etc.)
- Must be willing to work in shifts, 24 x 7 operations
Job Type: Full-time
Salary: $70,839.63 - $120,849.87 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Television Broadcast, Streaming and OTT: 6 years (Preferred)
- in Electrical Engineering or Network/System Engineering: 5 years (Preferred)
- Television Operations Center or a Internet Service Provider: 5 years (Preferred)
- Television Broadcast Studio Technical Operations: 5 years (Preferred)
- MPEG-2 and MPEG4 AVC/H.364 video codecs: 6 years (Preferred)
Work Location: On the road
Speak with the employer
+91 6362002910