Ready to be part of a dynamic and growing company?

ServiceMaster Brands is looking for talented people to join our team!

Business Development Associate

We are currently looking for a Business Development Associate to be accountable for driving franchisee sales and profit, coaching for operational excellence, and enforcing brand standards by providing high-level business consulting expertise and advice to a defined group of franchisees. All activities and franchisee support are conducted through telephone, web-enabled platforms.

What you will do:

• Provide value-added sales, marketing, operational, and technical support to a defined group of franchise owners over the phone/web format.
• Answer questions and provide best practices to enable Franchise growth
• Ensure exceptional customer experience for National Accounts and regional Customers by working internally with account management and sales teams.
• Assist the BDC team in analyzing financial data such as profit and loss statements, balance sheets, cash flow reviews, financial key performance indicators, and pricing strategies.
• Drive revenue growth by developing regional customer target lists and marketing strategies for Franchisees, Regional Sales, or the BDC team.
• Identify Franchise needs and opportunities to improve performance and growth by leveraging company operating systems or resources.
• Drive adoption of the Franchisor systems’, software, and best practices in Franchisee business.
• Facilitate learning and sharing of best practices in a web-based format.
• Listen to identify and solve product, system, billing, and communication problem.
• Serve as primary liaison for Franchisee renewals, collections, insurance, and royalties.
• Provide action plans with timing to resolve any system noncompliance.
• Assist leadership in managing regional initiatives and projects.
• Provide support on escalated issues, gathering data assisting with market expansion and sales initiatives in assigned regions.
• Assist with conventions and other events, including representing the brand, owning content, programming, scheduling, and other logistics.

What you will bring:

• Excellent communication and effective interpersonal skills.
• Business and financial acumen.
• Strategic and innovative thinking skills.
• Must be a team player
• Ability to travel up to 10%
• Problem-solving skills using a multi-step approach.
• Proficiency in Microsoft Office applications (e.g., Word, Excel, PowerPoint)

• Bachelor’s Degree or equivalent experience or combination; customer service and sales experience preferred.
• Industry technical knowledge, including janitorial, floor resurfacing, and carpet cleaning preferred.
• 5+ years in equivalent experience in a like role of business development.

Roark Capital Group acquired ServiceMaster Brands in October 2020. Roark focuses on investing in the consumer and business services sectors, with a specialization in multi-location and franchised businesses. Since inception, affiliates of Roark have invested in 100 multi-location, franchised brands, which collectively generate $62 billion in annual system revenues from 66,000 locations in 50 states and 89 countries. Please visit www.roarkcapital.com to learn more.

About ServiceMaster Brands

ServiceMaster® Brands® is a leading franchise provider of needs-based residential and commercial services in the restoration, cleaning, moving, and bioremediation industries. Founded in 1929, the company is home to over 3,200 franchisees across 4,600+ locations serving over 1,000,000 homes and businesses each year. ServiceMaster was founded with a deep commitment to integrity and customer service and does business under seven brands today across 50 states and nine countries that generate more than $3.5B in system-wide sales: ServiceMaster Restore®, ServiceMaster Clean®, Merry Maids®, TWO MEN AND A TRUCK®, Aftermath Services®, Indoor Science.

While each brand maintains a distinct identity, we share a commitment to our mission to Making Everyday Heroes More Heroic™. From our franchisee experience to career development to our community outreach efforts, our values – We Serve, We Care, We Deliver, We Do - guide us.

Working as part of our team means bringing your best ideas to work every day and seeing the impact of your contributions. Stars in our company at all levels are builders—they love to create, lead and see their plan come to life. Our best people understand that while great ideas are important, they require incredible focus and teamwork to execute. Life inside our company is the opportunity to do the best work of your career.

ServiceMaster Brands is headquartered in Atlanta, Georgia.

Roark Capital Group acquired ServiceMaster Brands in October 2020. Roark focuses on investing in the consumer and business services sectors, with a specialization in multi-location and franchised businesses. Since inception, affiliates of Roark have invested in 100 multi-location, franchised brands, which collectively generate $62 billion in annual system revenues from 66,000 locations in 50 states and 89 countries. Please visit www.roarkcapital.com to learn more.

It is the policy of ServiceMaster Brands, in accordance with all applicable laws, to recruit, hire, train, and promote persons in all job titles without regard to race, color, national origin, genetic information, religious beliefs, sex, gender identity, sexual orientation, age, marital status, pregnancy, disability, protected veteran status, or any other protected classifications, activities, or conditions as required by federal, state and local laws.