Job Description

120,000 to $140,000+ Full Benefits. DOE.

Up to 20% performance-based Bonus.

Job Type: Full Time (40 hours/week), Non-Exempt/Hourly. Weekend availability required

Atherton, California, USA

ABOUT US:

Excellence Services LLC is a professional private-owned company that provides luxury service for an HNW family exclusively. We help our client enjoy their life and encourage employee success.

PRIMARY DUTIES:

Primary responsibilities will include ensuring the smooth running of the household, performing administrative and household tasks, and working closely with other staff.

Household:

• Daily running of the estate.
• Keep an inventory of all household supplies (light bulbs, batteries, cleaning supplies), assist with restocking as needed.
• Maintain and update a household manual.
• Maintain an approved products list for home and personal items, including online purchasing info.
• Maintain a household vendor list. Build strong relationships with vendors.
• Shop for household items, as needed.
• Wine cellar and smart home systems management.
• Prepare home for occasional events. Coordinate with vendors as needed for holiday decor (Halloween, Christmas)
• Hands-on.

Home Office:

• Maintain principal’s personal Google calendars (separate from professional calendars).
• Schedule personal appointments. Calendar items forwarded by principals and Estate Manager.
• Maintain a filing system for household needs (e.g. car registrations, maintenance contracts, warranties, contractor bids, etc.).
• Order home office supplies and monitor inventory.

Other:

• Purchase gifts; develop and maintain gift tracker, review and audit receipts.
• Work with travel concierge, event planner, and accountants as needed.
• Plan and coordinate children and family activities and events.
• Assist with personal archival projects.
• Dry cleaning, prescriptions, household supplies
• Shipping various packages; manage returns.
• Personal shopping as requested.

JOB REQUIREMENTS:

• Have at least 3 years of management experience.
• Have experience managing 3+ subordinates.
• Minimum of 5+ years of relevant experience working in private homes 15,000 sq. ft or larger.
• Outstanding references from both current and previous employers. References will be verified.
• Superb command of the English language, both written and oral, is required.
• Understands that the highest levels of confidentiality and discretion are required.
• General understanding of household mechanical systems, appliances, technology and routine maintenance practices of these systems.
• Possesses superior process, project and time management skills.
• Low key, meticulous, personable character.
• Must be a self-starter.
• Must have excellent interpersonal skills.
• Flexible scheduling with availability to work overtime and weekends as needed. A 24/7 mentality.
• Valid driver’s license with a perfect driving record.
• Legal to work in the United States.
• Able to pass an extensive background check, including criminal and credit checks.
• Covid-19 (with booster if eligible) and Influenza vaccinations are required to be considered for this position.

OUR CORE VALUES:

• Principal’s First

Ability to stay focused on meeting and exceeding Highly Private Principals/Clients needs

• Learn from mistakes

Able to admit mistakes upfront and seeks the truth. Learns and grows from mistakes. Makes thoughtful choices and provides solutions to avoid future mistakes. Keeps improving.

• Conscientious

Finishes duties mindfully, effectively and promptly.

• Dedication

Shows a deep commitment to the role and people.

• Accountable

Takes ownership of tasks and time for Due diligence.

• Independent

Thinks and acts independently.

• Resilience

Does not complain or shy away from assigned work. Confronts difficulties with a positive outlook. When the going gets tough the tough get going.

Job Type: Full-time

Salary: $120,000.00 - $140,000.00 per year

Job Type: Full-time

Pay: $120,000.00 - $140,000.00 per year

Benefits:

• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Atherton, CA: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

• Health insurance

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