Category: Retail

EmploymentType: Full-Time

Location: PA - Center Valley - Center Valley - 2259

LocationType: retail

JobLocation: Center Valley, Pennsylvania 18034

JobSummary: Barnes & Noble has a special place in the community, and this holds true whether you shop in our bookstores or in our Cafes. Both teams are the frontline of our business. The exceptional, personalized service that our Cafes offer is what connects us to our customers. Cafe managers bring this together and are inspirational leaders. If you enjoy sharing your extensive coffee knowledge, then this could be the perfect position for you.
As a cafe manager (CM), you enjoy working with people and are passionate about creating memorable experiences for our customers and baristas. This passion translates to running an exceptional Cafe, one which delivers the best customer experience, the perfect handcrafted beverage and food products and inspires a team of talented baristas. You create an energy and vibe in your Cafe where people are happy doing what they love, delivering a great customer experience and keeping the store running smoothly. As a cafe manager, you work collaboratively with and support the team as they develop in their careers and ensure that they have everything they need to be successful. You communicate with your store manager (SM) and support partners on results, trends and opportunities to better the business and ensure profitability. As a leader, you model the core values of the company and act as a role model within the larger store team.

Expected Behaviors

• Prioritize customer experience above all else.
• Achieve consistent results and profitability.
• Provide feedback, coaching and development ensuring a ready talent bench.
• Demonstrate collaboration and ability to adjust style to meet individual needs.
• Provide clear direction, monitor progress and provide appropriate feedback.
• Identify issues proactively and resolve appropriately.
• Make viable business decisions and connections for profitability based on the P&L.
• Motivate a team of people through engagement and focused dialogue.
• Open to feedback and can reflect on this insight to develop and grow.
• Comfortable with ambiguity.
• Remain discreet and unbiased.
• Show adaptability and work with a sense of urgency all the time.
• Self-aware and understand how your actions impact others.
• Does not hesitate to and can share difficult feedback comfortably.

EeoStatement: Barnes & Noble is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, ancestry, national origin, citizenship status, military or veteran status, religion, creed, disability, sex, sexual orientation, marital status, medical condition as defined by applicable law, genetic information, gender, gender identity, gender expression, hairstyle, pregnancy, childbirth and related medical conditions, reproductive health decisions, or any other characteristic protected by applicable federal, state, or local laws and ordinances.