Organization Summary

Sunshine Enterprises is a 501© 3 nonprofit based in Chicago, IL. Sunshine Enterprises fosters economically viable communities through training, coaching, and connecting high potential entrepreneurs. Sunshine Enterprises’ mission is to empower high-potential entrepreneurs living in under-resourced neighborhoods to grow their businesses and transform their communities. Sunshine Enterprises’ vision is to establish five neighborhood-based business hubs catalyzing free enterprise in Chicago’s under-resourced neighborhoods. Currently, we serve hundreds of unique entrepreneurs throughout the Chicago area in three main business hubs servicing neighborhoods such as Woodlawn, Englewood, West Evanston, Rogers Park, and North Lawndale. Each hub has been strategically placed in areas suffering from a lack of jobs, marketplace resources, and growth opportunities. These hubs provide an economic stimulus to the communities by supporting local entrepreneurs. SE also has developed specialty hubs focused on the property management, construction trades, arts and makers, and technology industries, as well as a Spanish-language hub.

Position Summary

Sunshine Enterprises is seeking an Online Community Manager. This role focuses on implementing and interacting with our clients through the online community platform. Familiarity with social media and marketing tools, including Facebook, Canva, user forums, and similar tools, is critical for this role. The Community Manager is also the point of contact for the company for users and clients. So, the ability to post and present the company in the best possible way throughout their interactions is key.

A successful candidate will have expertise in Microsoft Suite, Google Suite, Databases, and similar software applications, social media, and marketing tools. (S)he will have a problem-solving attitude with great attention to detail. Teamwork and empathetic end-user support are crucial aspects of this role, as is the ability to communicate technical topics to the end users on the platform.

The Community Manager will spend most of their time working online, independently, and constantly interacting with SE clients, customers, and other stakeholders. Strong technical, written, and verbal communication skills are essential in the role. The responsibilities of the Community Manager will include: working with community platform vendor on implementing the community alumni platform, setting up and onboarding SE clients onto the alumni community platform, posting and communicating SE information and business support information on the platform. The Community Manager will work closely with the marketing team, vendors, and other stakeholders to disseminate information to the SE clients and community members and troubleshoot with the platform provider when necessary. A steady personality and the ability to help all platform stakeholders feel their needs are being properly addressed are essential traits for this role.

This part-time role is 25 hours per week.

Essential Duties and Responsibilities

Responsibilities

• Develop, implement, manage, and provide training and technical assistance on the alumni community platform.
• Administer and maintain the Loyalty Program.
• Monitor, post, and run reports.
• Track metrics around participation, views, comments, and online interactions, and analyze to improve outreach.
• Manage the user experience by helping the end users interact with the online platform, creating their profile and accountability groups, and upkeep the library.
• Coordinate with marketing and the BAS team for brand consistency.
• Troubleshoot the online platform.

Event and workshop project management

• Assist in the production of workshops and workshop series as needed. Workshops may be topical (ex. credit, financials, marketing) or industry-specific (ex. construction trades, property management, food, and arts)
• All other duties as assigned.

Required Skills and Abilities

To perform this job successfully, an individual must be able to perform each essential duty

satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• English required, bi-lingual in Spanish is a plus.
• Proficiency in working in cross-cultural settings required.
• Strong interpersonal skills.
• Great attention to detail.
• Strong process-oriented thinking.
• Exceptional problem-solving skills.
• Excellent oral and written communication skills, especially when relaying technical

information to a non-technical audience.

• Have the ability to handle and prioritize multiple tasks.
• Have the ability to learn various software applications and systems quickly.
• Experience using Salesforce or another CRM tool is highly preferred.
• Experienced in running Salesforce reports or analyzing data in Excel.
• Have project management experience and the ability to coordinate information with multiple colleagues and departments.
• Working knowledge of Google Docs (highly preferred) and Microsoft Office Suite – Excel is required.
• Advanced knowledge of marketing tools (i.e., Canva and Adobe Photoshop) and the ability to create content are highly preferred.
• Have a strong desire to help entrepreneurs that can be representative of marginalized, low to moderate-income, and at-risk populations.
• Have the ability to repair and troubleshoot issues.
• Have the ability to work in teams and independently when required.