Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 25,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

Rockwell Automation is the largest company in the world dedicated to industrial automation and information. Here, we connect the imaginations of people with the potential of technology to make the world more intelligent, more connected and more productive. From improving the production of medicines that boost human health to reducing waste in an oil and gas plant, the work we do changes how we live. We truly believe we are doing things never before possible. And we need the brightest minds to help make that happen – the makers, the forward thinkers, the problem solvers. That’s where you come in. You will provide technical support to Rockwell Automation customers, field engineers, and product support personnel who are troubleshooting systems. The technician will provide technical expertise for Rockwell Automation’s Logix family of products, communications, and technologies. You will report to the Remote Support Supervisor in Mayfield Village, Ohio and will be fully remote, working anywhere in the United States.

Your Responsibilities:

• Provide technical support by solving customer issues by phone, chat, and email.
• Be a liaison to the customer for multiple product families and different types of customer inquiries.
• Achieve customer satisfaction as measured by feedback surveys.
• Follow company procedures, and team operating procedures.
• Complete company required documentation and trainings.
• Support our area of Automation and share knowledge with engineers.
• Update and author Technical Notes and other documentation with solutions to commonly experienced problems, installation practices that create problems, how-to guides, etc. to improve customer satisfaction and acceptance.

The Essentials - You Will Have:

• High School Diploma or GED and Technical School Work or equivalent relevant work experience
• Legal authorization to work in the U.S. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

The Preferred - You Might Also Have:

• Two or more years of experience designing, starting up, and troubleshooting industrial automation systems.
• Understanding of Rockwell Automation products including, ControlLogix, CompactLogix, MicroLogix, SLC & PLC5 Processors, I/O, and their communications.
• The ability to handle high pressure work situations.
• Self-initiative, ownership, a desire to follow issues to resolution, and commercial sensitivity.
• Have a responsive, a customer-centric, collaborative, mindset.
• Interpret technical data and act upon it.
• Experience with networks including ControlNet, DeviceNet, and EtherNet/IP.

What We Offer:

• Health Insurance including Medical, Dental and Vision
• 401k
• Paid Time off
• Parental and Caregiver Leave
• Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.
• To learn more about our benefits package, please visit at www.raquickfind.com.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

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The base salary compensation range for this role in Colorado and New York City is $50,000 - $60,000 with an annual target bonus of 4% of base salary.

Rockwell Automation is an Equal Opportunity Employer including disability and veterans.

If you are someone with a disability and you need assistance or reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7427.

We are an Equal Opportunity Employer including disability and veterans.

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247.