Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Visa New York is searching for a leader who can build a thriving community while delivering bold and impactful business experiences.

Position Overview

The Director position will have day-to-day management responsibility and be the point of contact for all real estate & facilities functions representing our New York office. Such responsibilities shall include landlord relations, strategic space planning, construction projects, operations budget, and the management of the overall space operations. The position will be headquartered in New York, NY.

The Director will be responsible for providing and maintaining the appropriate facility services in NY and ensuring a safe and productive employee environment. This role will all provide all workspace services and ensure all facility maintenance activities are completed in a professional and timely manner.

This position represents Visa’s Global Corporate Services & Real Estate Organization and is a member of the NY site leadership team. The Director will be required to interface with all levels of Visa local management, executive committee members, vendor service organizations, and property managers.

General Qualifications and Responsibilities

Principle Responsibilities and Key Areas:

• Be recognized as the subject matter expert for facility operations services and responsibilities.
• Proactively communicate with site leadership team to keep them informed of office status, upcoming space needs and benchmarking data to provide context for potential actions or decisions.
• Responsible for all space planning for employees in the office.
• Responsible for planning NY associated projects, obtaining required approvals, and overseeing all construction activities to completion of the projects.
• This position is expected to ensure and continually improve the “colleague experience” supporting employee engagement for the NY office. Create and implement innovative solutions that assist in driving our office strategic priorities.
• Support wellbeing & cultural change initiatives.
• Oversee and manage all facility services in-house and outsourced staff.
• Assist office leadership in planning local events and employee experiences and deliver key outcomes for the office engagement plan.
• Manage all office related vendor management contracts and own related Pos. Partner with corporate accounting and procurement processes and procedures.
• Develop and maintain a strong collaborative relationship with site leadership, ensure strategic planning is developed by collaborating with business leaders.
• Ensure real estate and facility services are delivered at a high level of customer satisfaction.

Management and Accountability:

Ensuring staff members have the ability to instigate and support change, motivate staff, and foster a positive culture of mutual respect.

Exhibit a diversity of thought and experience. Continually seek new perspectives and feedback by taking an inclusive approach.

Effective communication skills with the ability to communicate and build cross-functional relationships. Work with all levels of personnel and effectively interact with senior and executive management.

Demonstrate effective communications to include written and speaking/presentations.

Keep Corporate Real Estate Leadership informed and aligned with the business needs.

Decision Making and Complexity:

Ability to clearly and effectively present to senior executives and other stakeholders.

Contribute to senior management decision making through the use of data analytics, demonstrate appropriate influencing skills.

Be a flexible and creative thinker with the ability to generate out-of-the-box solutions and manage uncertainty.

Financial and Organizational Scope:

Work with Senior Director to develop and implement an annual operating budget.

Track all expenditures to budget while communicating variances.

Work closely with Procurement to establish key vendors and service contracts within Visa’s goals and objectives.

Reporting Relationships and Interactions:

This position will report to the America’s East Coast Senior Director and will be responsible for any employees assigned to the New York office. (Currently 1) to include associated BPOs/Contractors.

Key Competencies:

• Exceptional Project Management skills and a working knowledge of construction projects
• Highly Effective Verbal and Written Communications Skills
• Ability to work under pressure
• Experience in Strategic Space Planning.
• Change Management
• Employee Experience
• Strong analytical skills with a strong bias towards using data to form decisions and to proactively identify trends
• Understand and implement facilities processes in a leased office facilities
• Understand and in some cases develop and implement facilities processes in Visa owned facilities
• Ability to manage vendors and interpret vendor contracts
• Gathering the appropriate information to develop consensus – decision making.
• Experience in space planning and restack program.
• A basic understanding of risk assessment and mitigation strategies
• Knowledge of security management and health and safety principles
• Effectively work and collaborate with both internal and external clients
• Strong customer service and personal interaction skills
• Can handle multiple activities

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Local Law 144 Notice for New York City Resident Applicants: For some requisitions, automated employment decision tools (“AEDTs”) may be used as part of the assessment process to assist our recruiters in the initial evaluation of your application. If your application is submitted pursuant to New York City Local Law 144, you may request an alternative assessment from the recruiter. Please visit the Visa Global Privacy Notice to learn how we may collect, process, or retain your professional and employment information for recruiting purposes.

• 10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD
• 5-8 years of Corporate Office experience.
• Strong computer skills with high level of knowledge and experience with Microsoft Office products. Excel/Word/Powerpoint important.
• Experience with Concur and Ariba a plus.
• Experience with Nuvolo a plus.
• Experienced in building partnerships internally and externally.
• Strong interpersonal, collaborative, and influencing skills.
• Prioritization skills and ability to manage issues to resolution.

• 12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.