Job Description

What You'll Do:
Customer Consulting Engineers are responsible for Business-Critical Services delivery to Cisco's U.S. Federal customers in the U.S. Public Sector market. Engineers deliver architectural, design, and integration services for sophisticated technology solutions on site with customers to accelerate Cisco solution adoption for customer value.

Engineers foster strong working partnerships with key customer and Cisco stakeholders and are the primary technical support person for critical technical projects and issue resolution.

Build relationships with customers and engineering departments. Be the bridge between proactive and reactive services, as well as contributing to proactive services documentation.

Who You'll Work with:
Cisco Federal provides leading solutions and architectures to customers, with cutting edge consulting to ensure customer success. Our team works cross-functionally to deliver business outcomes to our customers, applying resources to ensure personal and professional growth.

Through consulting, solution development, and implementation services, our team optimizes customer Operations and IT services; integrates new technologies into customer core infrastructure; leads change; and strive to continually improve service performance, availability, and security.

Customer Experience involves helping to craft the customer's vision for their technology infrastructure and maintain a secure, state of the art environment that is second to none in terms of uptime and reliability. The qualified engineer in this account will be able to have an impact on this Federal customer and help them transform for mission enablement.

Who You Are:
Cisco Federal Customer Experience requires a forward-thinking, self-starting engineer with modern technical skills to provide onsite customer design and implementation support encouraging innovation.

Successful engineers deliver solution designs, testing and validation, and configuration recommendations, along with hands on implementation support.

Technical expertise: Deep Cisco solution knowledge, specifically on Federal domains. CCIE preferred. CCNP Security, CISSP, Sec+ or equivalent required.

Lead by example, working with our team, demonstrating what's possible.

Ability to operate optimally outside one’s comfort zone.

Bachelor’s degree in Computer Science, Software Engineering, IT Administration, IT Security, etc., or equivalent experience.

Desired Skills:
Resolution leader, problem solving - troubleshooting methodology.

Python, Ansible, and related automation toolset practical experience.

Cloud solution experience, Amazon Web Services (AWS), Microsoft Azure, etc.

NETCONF and RESTCONF experience.

Onsite 3 to 4 days a week

20% Travel

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