We are looking for:

The Customer Service Manager supervises and coordinates the activities of the Customer Service

Representatives responsible for the Order to Cash process. This role will be responsible to identifying

Opportunities for simplification, promote and suggest solutions, streamlining working with the team to

Implement best practice solutions.

The Customer Service Manager is responsible for ensuring that the order to delivery, document that

Customer assistance process is effective, ensuring the correct shipment of product, on-time deliveries

And accurate and timely invoicing. This will include managing the performance of the team members

Using standard performance management tools such as appraisals, statistical information regarding

Account coverage and transactions performed, and feedback from internal and external customers.

We count on you for:

• Use metrics and other data such as invoice accuracy to analyze problems, identify root cause, and create corrective action plans.
• Lead self-initiated projects and those identified/assigned byDevelop project plans that include due dates and measurable deliverables.
• Support Responsible Care.
• Work with the Export Trade and Compliance related to releasing material blocks for order Processing.
• Provide support to the team in case of CSR absences.
• Staffing & Training:
• Motivate, mentor and coach the CSR team members to help them achieve their highest
• performance level.
• Monitor performance to observe employee’s demeanor, technical accuracy and conformity to
• company policies.
• Using metrics align and level staffing to meet business requirements and productivity goals.
• Use a regular meeting cadence within the department to keep the CSR Team focused,
• accountable for results, and informed.
• Research, troubleshoot, and correct transaction problems.
• Reduce waste and streamline processes to achieve increased efficiency and effectiveness.
• Determine work procedures, prepare work schedules, and expedite workflow. Write and
• maintain procedures that affect customer order processing and the replenishment process
• Answer questions about service.
• Import / Export:
• Direct CSR's in all import and export activities to insure compliance with all regulatory agencies
• And ensure on time delivery of product.
• Understanding of Incoterms and appropriate application thereof.
• Distribute accounts to customer account representatives
• Placement of customer account representatives
• Assist account representatives with problem solving

You will bring:

• Technical, Managerial and HR Skills Required
• Minimum Qualifications:
• Bachelor’s degree required.
• Proficient in SAP (Sales and Distribution module preferred)
• Minimum of 3 years Customer Service Manager Experience preferably in the Chemical industry
• Exposure to global matrix culture a plus.
• Good communication and listening skills.
• Ability to handle multiple priorities and to work effectively with difficult people and/or situations.
• Physical Requirements
• Must be able to sit for long periods of time

You will get:

• The U.S. base salary range reasonably expected to be paid for this position is $90,821 to $113,526 per year.
• Since actual compensation packages are based on a variety of factors unique to each candidate we may ultimately pay more or less than the posted base salary range.
• Total compensation for this role also includes bonus and/or other incentives.
• 16, or more, weeks of maternity/paternity and co-parenting leave, according to local regulations
• Training platform for all employees
• Free language courses (24 languages available)
• Free well-being sessions (physical and psychological)

Additional Information:

• The role is 100% remote.
• The location must be in the US in the Central or Eastern time zone.
• There will be Quarterly meetings in Houston, TX duration- 3 days