Job Description

Role: Customer Service Representative/ Receptionist

SHIFT 8AM- 5PM MON-FRI

Overview:

• Strong Customer Service - In Person and over the phone Data Entry ERP experience a plu Brief Description Greet clients and visitors with a positive, helpful attitude.
• Enter customer orders for standard product into an order entry system.
• Processes all miscellaneous debit and credit memo requests through entry and distribution.
• Maintains configured product serial card file and handles customer inquiries.
• Prepares miscellaneous shipping papers for all non-product related shipments.
• Handles customer phone, email and fax requests for shipment pro numbers and proofs of delivery.
• Maintains shipping document files.
• Job tasks include on-line entry of order and serial card data, manual typing and control of shipping documents, and entry and distribution of credits and debits for non-product related material or services.

Duties/Responsibilities:

• Serves visitors by greeting, welcoming, and directing appropriately.
• Notifies company personnel of visitor arrival. Performs on-line entry of customer orders for Standard product in MERIT order entry system.
• Enters monthly Rep truckload orders and Scrap shipment orders in MERIT.
• Performs on-line entry of all credits and debits for freight charges, cancellations and miscellaneous billings as required.
• Handles customer inquiries relating to configured product serial card data in addition to maintaining the serial file.
• Performs on-line entry of serial card data.
• Prepares Shipping documents for all shipments of miscellaneous product, maintains files, matches with shipment notification and prepares debit/credit invoices for same as required by the requestor.
• Distributes copies per department procedure.
• Handles all customer requests for shipment and tracking information received via phone, fax and email.
• Researches shipment via on-line and manual files, contacts freight carriers and uses internet to obtain tracing data.
• Responds to customer.
• Modify customer contact information in the system.
• Screen Non-US citizen using passport, and documents from requisition party to make ready for shipments. Other duties as assigned.
• Provides administrative support to Customer Service department as required.

Qualifications:

• High School diploma or equivalent 3 years’ experience in similar role
• Advanced Microsoft Excel skills
• Microsoft Office skills
• Excellent verbal and written communication skills

Job Types: Full-time, Contract

Salary: $23.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

COVID-19 considerations:
Candidate must be vaccinated

Ability to commute/relocate:

• Morton Grove, IL 60053: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• customer service, MS office, data entry, clerical duties, handling calls

Education:

• High school or equivalent (Required)

Experience:

• Receptionists, customer service: 3 years (Required)

Shift availability:

• Day Shift (Preferred)

Work Location: One location

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