Social Pet Hotel & Daycare is currently hiring for a full- or part-time Customer Service Rep to assist our pet parents and their furry friends in the Pineville and Charlotte, NC area. This full- or part-time customer care position earns a competitive wage starting at $12-$14 per hour, plus tips and bonuses.

In addition to competitive pay and our positive, team-oriented culture, we offer the following benefits:

• Performance-based bonuses
• Employee discounts
• Free doggy daycare while on shift
• 12 free nights of lodging
• Free yoga classes

Additionally, we offer full-time employees:

• Medical benefits
• Paid time off (PTO)
• 401(k)
• Education reimbursement
• Opportunities for career growth

So, now that you've learned the who, what, where, and why, you may be wondering HOW to apply for this customer care job? It's easy! Just fill out our initial mobile-friendly online application. We hope to meet you soon!

DAY-TO-DAY

This full- or part-time customer care position typically works from 6:30 AM to 12:00 PM or 1:45 PM to 7:30 PM. Weekend and holiday work is also required.

As a Customer Service Rep, you are the main point of contact for our clients. With a welcoming smile, you greet them and their dogs as they arrive at our pet care facility. You ensure that customer service is exceptional in every way, going above and beyond to provide a turnkey, high-end experience for our amazing clients. Using your excellent communication skills, you make sure our pet care and enrichment specialists always receive important special instructions from every pet parent. A team player, you work side-by-side with the rest of the staff to complete all daily tasks to the highest standards.

You maintain accurate records of all incidents and competently discuss each dog's experiences with its human parents. With attention to detail, you use our computer software program to keep records organized and up to date. Every owner knows they can count on you to make sure their dog is happy, healthy, and loved while under our care. You enjoy helping our company thrive while caring for adorable dogs!

ABOUT SOCIAL PET HOTEL & DAYCARE

When it comes to man's best friend, our team at Social Pet Hotel & Daycare is always willing and able to go the extra mile. Locally owned and community-focused, our pet care facility is committed to treating every dog like the valued family member they are. We know that every dog is unique, which is why we strive to curate fulfilling experiences that appeal to each individual pup. Whether a dog comes to us for grooming, lodging, training, or daycare, they are sure to get the personal and professional attention they deserve.

Each employee contributes to a positive work environment by upholding our core values of communication, consistency, empathy, safety, and accountability. We're all passionate about what we do, and we support each other during the day-to-day work activities. In addition to a fun work culture and fantastic benefits, we also offer training opportunities to help our staff develop their skills. Join us and help us make a difference in both dogs' and owners' lives!

OUR IDEAL CUSTOMER SERVICE REP

• Strong communicator - excellent customer service and communication skills
• Personable - maintains a warm and caring demeanor while being passionate about helping others
• Detail-oriented - has an eye for detail and pays much-needed attention to the little things
• Reliable - excellent organization and time management skills that others can count on
• Motivated - eager to learn and develop new skills with a drive to succeed

If this sounds like you, keep reading about this amazing full- or part-time customer care opportunity with our pet care facility!

REQUIREMENTS FOR A CUSTOMER SERVICE REP

• High school diploma OR equivalent
• Customer care experience, preferably in a dog daycare or animal boarding facility
• Ability to handle dogs of all sizes and breeds
• Ability to stand for 6 hours at a time
• Love for animals

If you meet the above requirements, we need you. Apply today to join our pet care team as a full- or part-time Customer Service Rep!

Location: 28134, 28205