Job Description
What does Exploria Resorts have to offer? Health insurance with HSA and FSA options, Dental insurance, Vision insurance, Life/AD&D insurance, Short – Long- Term Disability coverage, 401(k), Paid Time off (PTO), Paid Holidays, Employee Referral Program, Employee and Family room rate discounts, great culture and leadership, growth opportunities, and more!
Exploria Resorts is seeking high-energy, a great personality, and customer service-oriented individuals to join our Member Services Department! This person should enjoy working with owners and internal employees throughout their day-to-day. Don’t feel that you meet the qualifications but willing to learn and think this job is a good match for you?
Schedule a virtual interview with the Recruiter here to learn more
:
https://calendly.com/kromero-5
Member Services Representative
Full Time
$15.00/Hour
Corporate Office 127 Town Center Blvd. Clermont, FL 34714
Department Hours of Operation: Monday-Saturday 8:30 am-6:00 pm.
Job Summary:
The Member Services Representative will report to the Member Services Supervisor. The Employee will answer owner inbound calls and answer a multitude of different questions pertaining to the Exploria suite of resorts, as well as our travel club. The ideal candidate will have superior customer service skills, and the ability to interact with guests, as well as fellow employees.
Responsibilities and Duties:
- Treat Members/Owners with an outstanding level of customer service, care, and courtesy
- Assist Members/Owners with reservations, payments, benefits, and all other ownership-related queries
- Provide services to the account as requested by Member/Owner
- Strive to provide one-call servicing when possible
- Effectively identify and express guest-related issues
- Research, resolve, and ensure proper support documentation as required on all Member contacts and process any necessary follow-up to facilitate requests
- Explain program elements and how to use the program effectively
- Facilitate account updates to include name, address, email, and phone
- Ensure your knowledge of systems and products is up to date, requesting refresher training as required
- Achieve personal and team KPIs daily, weekly, and monthly
- Maximize sales opportunities at all times, offering corporately beneficial products
- Accessing and input of data in a variety of computer systems
Qualifications and Skills:
- Contact Center experience preferred
- 1 to 2 years of Customer Service experience preferred
- Well-versed in proper etiquette and telephone protocol
- Communicate effectively verbally and written
- Bilingual in Engish and Spanish required.
- Possess good problem-solving skills
- Basic computer skills
- Ability to handle multiple tasks concurrently
- Time Management skills required
- Ability to work varied shifts including weekends and holidays
Physical Demands:
- Able to sit for long periods of time.
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Exploria Resorts Recruitment Form