Customer Service Representative Job at Olivo Insurance Agency, Houston, TX 77079

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Job Description

About us

Hiring Bonus available!

Salary: $30,000.00 - $50,000.00 per year

Supplemental Pay:

  • Commission pay
  • In Agency New Business Commission - 30%
  • Outside Agency New Business - 50% New Business / 50% Renewals

License/Certification:

  • TX P & C License (Required)

Work Location: Remote (can come to office if want to)

We are professional, rewarding, customer-centric and our goal is to Empower and help our clients and prospects maximize their savings along with providing best coverages with fast and friendly service.

Our work environment includes:

  • Modern office setting
  • On-the-job training
  • Casual work attire
  • Growth opportunities

We are seeking licensed energetic and reliable professionals (agent/account service rep) that has potential to become Office Manager. Huge additional income opportunity to build Competitive "Residual"/Renewal Income on top of salary.

The successful candidate will be responsible for ensuring that customers receive the correct products, executing our return policy and directing calls to the right individuals when necessary. Our Customer Service Representatives are often the first point of contact for product issues, so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions. (Bilignual (Spanish) Preferred)

Responsibilities:

  • Respond to customer inquiries in a courteous and helpful manner.
  • Implement policies and procedures to ensure smooth operation of department.
  • Answer the phone in a professional manner.
  • Manage billing and payment issues for customers.
  • Provide excellent customer service.
  • Manage customer accounts.
  • Communicate effectively with supervisors, co-workers, and customers.
  • Cross-Selling current book of business and Working Leads

Good base pay plus commission. No weekends. Discover the benefits of working with an independent insurance agency with over 20 years experience.

Pay: $15.00 - $25.00 per hour

Benefits:

  • Flexible schedule
  • Paid time off
  • Professional development assistance

Experience level:

  • 2 years

Weekly day range:

  • Monday to Friday
  • No weekends

Work setting:

  • Hybrid remote

Work Location: Hybrid remote in Houston, TX 77079

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