Job Description
Peak Vista Community Health Centers is a nonprofit health care organization whose mission is to provide exceptional health care to people facing access barriers through clinical programs and education. We provide integrated health care services to include medical, dental, and behavioral health throughout 24 outpatient health centers within El Paso, Teller, Lincoln, Adams and Kit Carson counties. We deliver care with our strong “Hospitality” culture. Our organization has over 800 employees and serves more than 89,000 patients annually in the Pikes Peak and East Central regions of Colorado. Peak Vista is accredited by the Accreditation Association for Ambulatory Health Care, Inc. (AAAHC).
Compensation (Pay): $16.00 to $23.20 based on experience.
Summary of Benefits:
- Medical, Dental, Vision, Life, STD, LTD
- 403(b) Retirement with Company Match
- Paid Time Off
- Tuition Assistance
- Perks Rewards
- Employee Assistance Program
https://www.peakvista.org/careers/employee-benefits-guide
Job Summary: The Dental Customer Service Agent is responsible for welcoming and providing Peak Vista's high-quality customer service to internal and external callers.
Essential Duties and Responsibilities
- Provides customer service, Dental Customer Service Agent must demonstrate Peak Vista's Core Values in order to reinforce Peak Vista's mission and fully assist our callers.
- Follows in accordance with all P&P involving patient information regulations (HIPPA) and of on-going dental clinic specific center regulations.
- Asks probing questions to attempt to complete a one call resolution model by, verifying demographics, insurance coverage, and continue to schedule appropriate dental appointments.
- Schedules/cancels, appropriate appointments for all Peak Vista's Dental Health Centers.
- Proficient with all programs including; Nextgen, SharePoint, DeskTop Reference, Cisco Finesse Phone, Microsoft programs, and Dentrix.
- All reference materials must be used to the best of their abilities in order to perform their employment tasks.
- Promotes and demonstrates the mission, vision, and Core Values of Peak Vista.
- Develops and maintains good working relationships with all departments, the management team, medical staff, and leadership.
- Embraces cultural diversity amongst ourselves and our community.
- Responsible for the human, financial, and material resources as well as data and information entrusted to us.
- Strives to deliver the best outcomes and highest quality service.
- Demonstrates knowledge of and adherence to the Compliance Plan and conflict of interest requirements.
- Enhances the effectiveness; efficiency and productivity of the department by contributing to, and participating in, departmental performance improvement goals.
- Other duties as assigned
Supervision Exercised: None
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Spanish bilingual preferred
Education/Experience:
Education: High school diploma or equivalent education.
Work Experience: Minimum of two years in a customer service environment preferred. One year in a call center environment and experience with appointment scheduling preferred.
Computer Skills: Basic – ability to access the intra/internet to manage timecard, review policies and procedures, and read company communications; use e-mail to communicate with co-workers, leadership, and other departments; enter and correct data, modify a workbook, format a worksheet, and use printing functions; create a simple presentation in PowerPoint, run it, and print it
Certificates and Licenses: N/A
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
OSHA risk level/work environmental hazards: This position has been categorized as OSHA Level Two (2). See Exposure Control Plan for details.
The noise level in the work environment is usually quiet.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must occasionally lift and/or move up to 20 pounds. While performing the duties of this job, the employee is frequently required to sit. The employee is occasionally required to stand and walk.
- Successful candidates will complete pre-employment screening; which includes but is not limited to, a Criminal Background check. Peak Vista Community Health Centers is a drug and alcohol-free workplace and an Equal Opportunity Employer.
**PVCHC participates in the Electronic Employment Verification Program. E-Verify is an Internet-based system that compares information from an employee's I-9 to data from the U.S. Department of Homeland Security and Social Security Administration Records. To learn more, visit: everify.com
In order to protect the health and safety of our workforce, patients, and communities we serve, Peak Vista Community Health Centers (PVCHC) now requires all employees to provide proof of full vaccination for COVID-19 or apply for and be granted a medical and/or religious exemption. For more information on PVCHC's response to COVID-19, please visit our website at https://www.peakvista.org/.