• Proven experience with 80+ daily phone calls.
• Must be able to work in the office M-F, 730-430pm.
• Location: 7834 CF Hawn Fwy Dallas, TX 75217 (SOUTH EAST DALLAS, Pleasant Grove).
• Drug Test, Education, and Background Check contingent.
• Relatable Skillsets: Customer Service Reps, Call center agents, Collections/credit agents.

• Completes high volume incoming credit and collection calls on overdue accounts.
• Researches and resolves customer chargebacks.
• Reconciles customer accounts and cash applications.
• Provides administrative support for assigned areas including, but not limited to - aging reports, filing, correspondence, lien waivers, write-offs, account reconciliation, refunds, NSF checks, communication within and outside of the department, etc.
• Maintains all assigned accounts within established performance standards; actively participates and contributes to group quality improvement processes.
• Timely completion of lien and bond waivers and releases.
• Performs other related duties as assigned.

• High School Degree or GED.
• Moderate to advanced skills in MS Word and MS Excel.
• 1 or more years of call center or collections experience.

Dal-Tile is the largest manufacturer and marketer of ceramic, porcelain, glass and metal tile as well as natural stone, large format slab and countertop products used in residential and commercial spaces across North America. Under its three powerhouse brands — Daltile, Marazzi and American Olean — Dal-Tile leads the industry in both design and product innovation, and is committed to incorporating environmentally-friendly materials, processes, and products throughout its organization. Dal-Tile has more than 9,500 employees in North America and sells its products through a network of more than 300 company-owned sales service centers, stone slabyards and design studios that service a robust network of trade customers. Dal-Tile products are also sold through independent flooring retailers, independent distributors and leading home center retailers nationwide. Founded in 1947 and headquartered in Dallas, Dal-Tile is a division of Mohawk Industries, the leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world. For more information on Dal-Tile and Mohawk Industries, please visit mohawkind.com. For product information, visit daltile.com, marazziusa.com, and americanolean.com.