Job Description
Customer Service Specialist
Job Summary
The Customer Service Specialist is responsible to answer all customer questions on offered benefits with accuracy and high quality customer service. They provide direction to customers through telephone and email. The Customer Service Specialist represents WEX Health to the customer. They own the customer’s experience with them. All solutions, complaints, and successes are theirs.
Responsibilities
- Responsible for all assisting customers by answering questions, solving problems, and educating them on provided services via inbound phone calls and customer email inquiries.
- Handles all inquiries professionally and courteously and with accuracy.
- Answers and returns inquiries in a timely manner.
- Clearly communicates answers and solutions to the customer.
- Responds to email inquiries with accuracy utilizing appropriate verbiage, grammar, and spelling.
- Researches/investigates all inquiries utilizing reference materials.
- Understands and applies confidentiality guidelines.
- Meets or exceeds customer service standards and goals
- Is knowledgeable about the products offered and actively participates in departmental training and continued education. Provides informal or formal training for additional team members when needed.
- Displays advanced knowledge of IRS regulations governing all products.
- Actively assists other departments when additional help is needed.
Qualifications:
- Telephone inquiry experience or ability to handle a constant flow of incoming calls.
- Customer service experience and benefit experience typically acquired in 6 months to two years.
- Computer proficiency required.
- Must have excellent customer service skills.
- Bilingual Spanish/English language skills a plus.
Position Requirements:
- Access to high speed internet
- Must have a private work space
- Must be able to connect to a physical router via cable (hardwire)
Equal Opportunity Employer/Vets/Disability
All offers contingent on passing background check and drug screening.
The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section.
Salary Pay Range: $16.00 - $21.00