Mission Statement: "At Expert Air, we are dedicated to providing our customers with reliable, cost-effective, and energy-efficient heating, ventilation, and air conditioning (HVAC) solutions. Our team of skilled technicians is committed to delivering top-quality service, using only the best equipment and techniques. We believe in building long-term relationships with our customers by exceeding their expectations and earning their trust."

Core Values:

• Be the Expert
• Peak Performance
• Integrity
• Accountability
• 5 Star Experience
• Operational Excellence

Company Vision: "At Expert, our vision is to be the leading provider of innovative, sustainable, and cost-effective HVAC solutions in our marketplace. We aim to be a trusted partner to our customers, helping them to create comfortable, efficient, and healthy environments. We strive to be at the forefront of the HVAC industry, driving change and setting new standards for quality and performance. And we are committed to being a positive force in the communities we serve, using our expertise and resources to make a positive impact."

Scope of Role:

• Heavy outbound telephone calling to existing customers to renew maintenance memberships.
• Maintain the service & maintenance technician's daily schedules.
• Set the dispatch board and the technicians for service calls.
• Insure they are all properly completed.
• Schedule any return trips with customers and track the completion rating.
• Maintain customer database with current information.
• Clear and concise communications with department managers, employees and customers. This includes keeping customers apprised to company schedule and requested lead-times. Provide accounting with maintenance contract billing information.

Work Hours:

8:00 am to 5:00 pm - Monday through Friday

Functional Areas of Accountability:

Daily Duties:

Performance Measurements:

Personal Skill Development Plan:

As noted by manager and employee for the year.

Training Plan for Dispatcher

• EXCEL – Basic Spread Sheet
  
• Software Training
• Must be proficient in proper punctuation and grammar
• Job Duties and Task Training