Initial Posting Date:
05/11/2023
Application Deadline:
05/18/2023
Agency:
Oregon Health Authority
Salary Range:
3398.00 - 5148.00
Position Type:
Employee
Position Title:
Medicaid/Provider Customer Support
Job Description:
MINIMUM QUALIFICATIONS
three years of experience performing public contact and/or customer service duties comparable to the work of a Public Service Representative.
At least two years of this experience must include dealing with the public in-person or by phone providing information about services and programs; explaining rules, programs, and procedures; and/or providing assistance, explaining requirements, and gaining compliance.
We offer a workplace that balances productivity with
enjoyment; promote
an atmosphere of mutual respect, dedication, and enthusiasm. We offer full
medical, vision and dental
with paid sick leave, vacation, personal leave and ten paid holidays per year plus
pension and retirement plans
.
This posting will be used to fill one (1) permanent, full-time position.
This position is classified as Management Service and is not represented by a union.
OHA values health equity, service excellence, integrity, leadership, partnership, innovation and transparency. OHA’s health equity definition is “Oregon will have established a health system that creates health equity when all people can reach their full potential and well-being and are not disadvantaged by their race, ethnicity, language, disability, age, gender, gender identity, sexual orientation, social class, intersections among these communities or identities, or other socially determined circumstances. Achieving health equity requires the ongoing collaboration of all regions and sectors of the state, including tribal governments to address: the equitable distribution or redistributing of resources and power; and recognizing, reconciling, and rectifying historical and contemporary injustices.” OHA’s 10-year goal is to eliminate health inequities. Click
here
, to learn more about OHA’s mission, vision and core values.
WHAT WE ARE LOOKING FOR:
Experience in creating and maintaining a work environment that is respectful and accepting of diversity among team members and the people we serve.
How to apply:
- Complete the online application
- Attach a Cover Letter describing how your education and/or experience meets the Required and Requested Attributes listed above.
Please ensure you’ve provided a thorough and updated application as it pertains to the position for which you are applying. Your application materials will be used to determine salary based on a pay equity assessment. For further information, please visit the
Pay Equity Project
homepage.
Need Help?
If you need assistance to participate in the application process including an accommodation request under the American with Disabilities Act, please call Juan McGruder.
Voice: [503-302-0454] (TTY 711)
Email:
juan.a.mcgruder@dhsoha.state.or.us
Additional Information
The Oregon Health Authority is committed to fair employment practices and non-discrimination, including pay equity for all employees. We do not discriminate on the basis of protected class (race, sex, veteran status, disability, age, color, religion, national origin, marital status, sexual orientation) in the payment of wages or screen applicants on the basis of their current or past compensation. We determine salary by completing a review of your application materials to evaluate your related education, experience, and training for this position. (critical elements of process).
The Oregon Health Authority is an equal opportunity, affirmative action employer committed to work force diversity and anti-racism.
Preference may be given for experience providing service in an area of specialization specific to the position opening.