The CCB Operations: Legal & Regulatory Control Operations Product team creates flexible, consistent and intuitive experiences across the firm for all customer life events. We empower our workforce with autonomy and transparency, impress our customers with simplicity and compassion, and protect our firm with compliance and efficiency. Our customers, employees, and firm trust we'll address customer life events in the best possible way.

The Legal & Regulatory Control Operations Product team is creating a foundation and infrastructure that embeds agile practices and processes created, impacted, or led by CCB Operations. We are responsible for aligning Product and Agile discipline with business strategies and priorities. Progress to agile evolution is assessed through an engagement model and supported with a cohesive set of resources and service offerings to generate value for CCB Operations, internal servicing employees and ultimately our Chase customers.

The Regulatory & Event Operations Product Delivery leader (PDL) will assist the Area Product Owner (APO) in delivering cost-effective technical solutions that comply with our regulatory obligations and business goals. We do this by listening to stakeholders and understanding their priorities as well as aligning the development and business areas to work as one team in delivering strategic initiatives. Their responsibilities will differ from an Area Product Owner based on more limited, yet focused responsibilities.

The PDL focus is to manage a scrum team of technologist, business operations SME, and testers by partnering and clearly defining a product roadmap. Ensuring the team is clearly defining, accepting, rejecting, prioritizing, and communicating backlog items from idea through execution. In addition, ensuring they gather feedback from customers, product stakeholders, and the development team through retrospectives, meetings, surveys, analytics and focus groups.

The PDL will participate in both Product Backlog Refinement workshops and Sprint Planning meetings to understand priorities and establish sprint scope and goals. The PDL must be able to articulate why one piece of functionality is more important than another. They ensure alignment with the overall strategy and that it is understood by the teams.

Job Responsibilities:

• Assist Area Product Owner to define product vision, roadmap, and growth opportunities. Provide vision and direction to the Agile development team and stakeholders throughout the product evolution lifecycle.
• Influence teams to shape and implement the product strategy . Work with Area Product Owner to analyze customer and stakeholder feedback to determine features or components that will add the greatest value to the product.
• Strong customer segmentation experience with ability to influence and guide product alignment using customer insights . Assess value, develop cases, and prioritize stories, epics, and themes to ensure work focuses on those with maximum value that are aligned with product strategy.
• Work closely with Area Product Owner to create and maintain a product backlog according to business value or ROI . Lead the planning product release plans and set expectation for delivery of new functionalities. Engage stakeholders to obtain directions and guidance on expected features . Collaborate with Scrum Teams to deliver the best product for customers.
• Assist Area Product Owner in mitigating impediments impacting successful team completion of Release/Sprint Goals . Proactive in identifying process improvements and efficiency enhancements.
• Foster an inclusive and collaborative culture and environment . Demonstrate collaborative leadership, harness the power of diverse and dynamic teams, successfully manage people leadership, talent/performance development and coaching duties. Understand competitors and the industry trends . Keep abreast of Agile/Scrum best practices.
• Demonstrate ability to make strategic decisions, take accountability for those decisions while candidly challenging the status quo to guide the right customer journey outcomes . Manage technical debt regularly, by proactively integrating a governance model that is used throughout the delivery workflow.

Required Qualifications, Skills and Capabilities:

• Minimum of 3-5 years in a dynamic product or service environment
• Proven experience in managing an Agile delivery team
• Knowledge of Agile process and principles
• Strong understanding of the lifecycle of a product and ability to bring an idea to reality in a team environment
• Outstanding communication, presentation, and leadership skills
• Advanced/Strong client experience skills across a large scale highly matrixed organization
• Ability to harness data and the power of analytics and customer insights for comprehensive strategy planning Excellent organizational and time management skills

Preferred Qualifications, Skills and Capabilities:

• Excellent communication skills with ability to fluidly interact with senior leaders, key stakeholders, employees, and third-party vendors.
• Sharp analytical and problem-solving skills.
• Extensive service improvement and design thinking knowledge with ability to test solutions rapidly and iteratively.
• Creative thinker with a vision. Attention to details.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans