Job Summary

We are currently hiring an Onsite Supervisor, Drivers Parma team, and our ideal candidate will possess a passion for impacting lives and our community. The primary purpose of this position is to work primarily onsite at a customer’s facility and may be responsible for a branch supported on-site account where recruiting occurs in the branch.

Essential Duties

Your Day-to-Day Leadership includes Activities such as these:

• Build and maintain good relationships at all levels of the customer’s organization and deliver exceptional service by ensuring by handling all customer service inquiries, concerns, issues, and ensuring consistent quality.
• Works with the customer’s team to coordinate and forecast staffing requirements.
• Facilitate new hire orientations and pre-training with temporary staffing employees for proper transition to assignment.
• Manage and oversee daily timekeeping process and reconciliation of time to ensure payroll and invoice accuracy.
• Complete daily, weekly, and monthly reporting on key performance indicators and uses the information to communicate with the customer and identify areas for improvement.
• Counsels’ temporary employees relative to attendance, productivity, and overall job performance.
• Maintain compliance to Staffmark Drivers operations, systems, and employee records. Ensure compliance to the contract between the customer and Staffmark Drivers for background checks, drug screening, billing, and any other terms outlined in the agreement.
• Support Staffmark Drivers Safety requirements and participate in the customer’s safety program. Verifies that employees follow safety policies and any PPE requirements. Conducts accident review, investigations, and report of injury with Staffmark Drivers and customer safety department as needed.
• Implement employee programs and activities to improve KPI performance such as absenteeism and turnover.
• Ensure all drivers meet Staffmark Drivers and customer license and MVR requirements.
• May operate customer vehicles and perform road testing of candidates.

Competencies

Competencies we value for this role include ethical conduct, the ability to be objective, are detail-oriented, have an enthusiastic demeanor and have a commitment to continuous improvement. Excellent written and oral communication skills, be customer-service oriented, proven, strong organizational skills. An ability to effectively prioritize in a multi-task environment and work under pressure. The ability to motivate, coach and constructively critique front-line administrative level employees and supervisory employees. Intermediate skills in the use of Microsoft Office products (Word and Excel). Bachelor’s degree in Human Resources or Business, or a related field; or at least 3 years of equivalent experience, 3-5 years of previous work within a staffing company or in customer service and 2 years or more experience supervising 50 employees or more in a metric driven environment.

Culture

The Staffmark Group experience is more than just a job.

• Opportunity. We are proud to be a part of RGF Staffing, a Recruit Holdings Co., Ltd., company – one of the largest staffing firms in the world. As an active contributor to the company, professional development and career advancement opportunities will be within your grasp!
• Award-winning teamwork. We have earned industry-leading recognition, such as ClearlyRated’s 2021 Best of Staffing Client Diamond and Best of Staffing Talent Awards.
• A commitment to diversity and inclusion. An equitable, inclusive, and diverse work environment are critical to the mission, vision and values of our company. We strive to foster authentic belonging for all the lives we touch. We are committed to supporting the diversity of each of our employees, and celebrating the inclusion of all types of thought, differences, and voices. We celebrate our differences and capitalize on them to promote creativity and equality, and to help change our world for the better. Every individual who works with us will be treated with respect, without exception.
• An engaging culture. Do you do your best work when you are challenged, inspired, and having fun? Us too! That is why the tenure of our internal staff is well-above the industry average.
• Excellent benefits. Our team’s health and life balance are important to us, so we offer competitive pay, cutting edge benefits, a generous Paid Time Off plan, and consistent recognition for a job well done.
• Training and support excellence. Bring your talent and commitment, and we'll provide the tools and resources you need to be successful on the job.
• Longevity and security – with over 50 years in the business and a national network of over 400 locations, we offer unlimited opportunities with tremendous growth potential.
• Learn more about us at www.staffmarkgroup.com

Required Language

Staffmark Drivers and our parent company, Staffmark Group, LLC, is an Equal Opportunity Employer offering employment without regard for race, color, religious creed, national origin, ancestry, gender, marital status, age, sexual orientation, sex, gender identity, disability, veteran status, or other legally protected categories.