Job Description
Semper Home Loans, a nationwide mortgage lender is currently seeking a Encompass Administrator. The Digital Mortgage Expert (Encompass Admin) works closely with the our System Administrators to apply necessary broad-spectrum Encompass® functionality to meet vital business requirements. Administration of an enterprise LOS such as Encompass® 360 or equivalent. This position requires an elevated level of mortgage loan processing experience, from the initial loan application stage through the loan completion stage, Digital Mortgage Experts report to the IT Director.
Essential Duties:
- Effectively prioritize and manage multiple tasks, priorities, parallel projects, and deadlines.
- Communicate and apply project management standards, managing across multiple projects and utilizing Teamwork Project Management software.
- Implement, enhance, and upgrade Encompass® for new and existing clients.
- Provide weekly status reports and communication on assignments.
- Problem solving, follow-through and resolution on assignments and issues.
- Effectively interface with Customers across multiple levels in the organization.
- Utilize professional oral and written communication skills to provide excellent customer service and business consulting services.
- Gather and document business requirements for current and proposed processes; define technical requirements for software development projects and technology/business initiatives.
- Assist internal and external clients in developing cross-functional workflows, policies and procedures and comprehensive process maps.
- Advanced configuration, maintenance, and administration of the LOS; Create and customize new business rules, forms, fields, personas, workflows, e-folders, reports and other services within the LOS
- Enthusiasm for learning and sharing knowledge with others.
Job Skills:
- At least 2-year knowledge of the Ellie Mae Encompass® platform and the mortgage industry.
- Possess excellent verbal and written communication skills and the ability to interact professionally with a diverse group including executives, managers, and subject matter experts.
- Analyze business challenges/opportunities to develop suitable business rules documentation, requirements, and specifications to then configure/modify Encompass® to meet those requirements.
- Assist in maintaining workflow and business rules as applicable within the platform.
- Aid in applying approved Change Requests from our Clients to system functionality, department accessibility, department/position creation, disclosure solutions, new Form/View/Report/Process creation and enhancements, and system error, bug and problem-solving solutions and corrections.
- As required, create and maintain the organization hierarchy of user accounts, providing ongoing maintenance functionality with access to loans, contacts, loan templates, and system resources.
- Provide support in creating and/or maintaining custom forms, custom field creation, custom print form creation and the inter-dependencies between other forms, workflow, and business rules that those modifications may affect.
- Ensure Encompass® is functioning consistently in accordance with applicable laws and regulations relating to mortgage lending and information security. Must be TRID proficient.
- Utilize Teamwork daily to maintain detailed documentation within the project, as well as daily documentation of time and hours.
Collaboration and Support:
- Successfully engage in multiple initiatives simultaneously.
- Work with team to ensure acceptance criteria are met and the solution meets project objectives, and expectations.
- Collaborate with end-users, project managers, department heads, developers, and subject matter experts to establish the technical vision while analyzing trade-offs between usability and performance needs.
- Work with training and support teams as needed to create training, support, and end-user documentation.
- Assist as required with vendors to create and maintain interfaces and custom integrations as needed throughout the platform.
- Assist with review of new versions and subversions of Encompass® prior to release to other environments.
- Provide support in creating and/or maintaining custom forms, custom field creation, custom print form creation, and the inter-dependencies between other forms, workflow, and business rules that those modifications may affect.
- Ensure Encompass® is functioning consistently in accordance with applicable laws and regulations relating to mortgage lending and information security.
Compensation/Benefits:
- Base salary commensurate with experience/success.
- Benefits: Medical, Dental, Vision, Life Insurance, 401k with a 3% match of employee contributions.
- Paid vacation and sick time.
Semper Home Loans is an EEO/AA employer.