Heifer International is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identify, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
FUNCTION
The Enterprise Systems Support Specialist is a member of the Enterprise Systems department who manages and supports the global applications and systems for Heifer International. Their role will be responsible for providing technical support, access management, and training for our organization’s various applications, ensuring high availability and stability of systems. This individual will apply proven analytical, problem-solving and communication skills to identify, communicate, and resolve application and system issues while working with other team members and cross-functional groups. The Enterprise Systems Support Specialist will assist with the maintenance and improvement of documentation, business processes, and training related to the enterprise applications and systems.
ESSENTIAL CHARACTER TRAITS:
Strong customer service abilities and patience for helping users, logical thinker with excellent problem-solving skills and a willingness to learn.
RESPONSIBILITIES & DELIVERABLES
Minimum Requirements:
Associate degree in Computer Science, Information Technology, or related field plus 1-year experience OR 3 years of hands-on experience in enterprise level environment in application support
Preferred Requirements:
Most Critical Proficiencies:
Essential Job Functions and Physical Demands:
Salary Information:
The expected base salary range for this position is $52k to $62k USD annually. Placement within the range will be based on the competency level of the candidate:
Minimum: Entry level, meets minimum qualifications. Needs guidance and training to perform key responsibilities of the job
Midpoint: Experienced and fully competent. Can independently perform all responsibilities of the job
Maximum: Highly experienced and can perform at a higher level than expected
**Disclaimer: Salary ranges are based on country location and local country salary scales.
WHAT WE OFFER:
1+ years of Microsoft Office products and applications experience Associate's degree, or 2+ years of professional or military experience Work a flexible schedule/shift/work area, including
Estimated payment breakdown ~$1675.00-$1747.00/wk* ~$576.00-$648.00 in weekly taxable income ~$16.00/hr-$18.00/hr* Estimate assumes an 12 hour shift. Hourly rate may change based on shift length.
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