ABOUT WESTGATE RESORTS
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!
General Summary Of Duties:
The Housekeeping Floor Supervisor is responsible for planning, organizing, and developing of the daily operations of assigned floor(s) or area in accordance with federal, state, and local standards and guidelines along with assuring the highest degree of quality guest care is maintained at all times. Role and Responsibilities: (Includes but is not limited to the following)
Manage/Supervise the daily activities of the floor(s) assigned to include appropriate cleaning of all guest areas, rooms, suites, hallways, service areas and offices.
Daily supervision of the housekeeping staff.
Maintain housekeeping supplies and inventory.
Conduct quality and safety inspections of all rooms, suites, hallways, and service areas.
Manage/Supervise housekeeping employees through motivation, coaching and development
Uphold Department Policies and Procedures including highest standards of cleanliness, service, safety, and conduct.
Ability to train, coach and discipline employees.
Knowledge of OSHA and safety standards within Housekeeping department.
Ensures the proper maintenance of all equipment; makes arrangements for repair and/or replacement of used and damaged equipment.
The ability to anticipate customer needs, change goals and direction quickly and multitask
Working knowledge of rooms management systems (AS400, LMS, Outlook).
Capable of using independent judgment/solid decision making skills ability
Proven comfort and experience to interact effectively with all levels of management, employees, and guests both inside and outside of the organization.
Ensure accuracy and final status of rooms is updated in LMS
Performance Requirements: (Knowledge, skills and abilities)
Ability to listen effectively, read, write, speak, and understand the English language clearly to ascertain and document important information, to follow written and/or verbal instructions, to provide clear direction/guidance to subordinates, and to communicate with other employees, management, and external contacts.
Social skills as demonstrated by the ability to deal with internal/external "customers," some of whom will require high levels of patience, tact, and diplomacy to diffuse anger, collect accurate information, and resolve problems and concerns.
Ability to organize/prioritize work, meet deadlines, work with minimal supervision/multiple interruptions, exercise judgement, and implement control over the performance of subordinates.
Ability to safely operate shampoo machine, wet/dry vacuum, buffers, and power tools to insure proper training of subordinates.
Mathematical skills necessary to analyze reports, prepare forecasts, and budgets.
Knowledge of housekeeping operations, including: appropriate staffing levels, service equipment and guest relations.
Ability to access and input information using a moderately complex computer system.
Ability to deal with a number of problems requiring initiative and good judgment.
Ability to exercise judgment and implement control over the performance of staff.
Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for other employees. Resolve complications and complaints by conducting thorough research of the situation and the most effective solutions. Make decisions and take action based on previous experience and judgement, sometimes revising procedures to accommodate unusual situations.
Listen and respond to guest inquiries using a positive, clear speaking voice, answer questions and offer assistance giving accurate information.
Respond to guest inquiries. Provide guest satisfaction through assistance, direction and information within hotel guidelines.
Social skills as demonstrated by the ability to listen and respond to employee or management concerns/inquiries using a positive, clear speaking voice, answer questions and/or offer assistance giving accurate information regarding plans, policy or procedures within guidelines.
Ability to maintain attendance in conformance with standards.
Ability to maintain a neat, clean and well-groomed appearance.
Experience Requirements
Any combination of education, training, or experience that provides the required knowledge, skills, and abilities.
Education Requirements
Any combination of education, training, or experience that provides the required knowledge, skills, and abilities.
Desirables:
*Fluent in Spanish is a plus
Job Type: Full-time
Pay: From $48,000.00 per year
Benefits:
Schedule:
Work Location: In person
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