Job Description

Front Desk/ Administrative Assistant

Job Type: Full-time

Hours: 40 hours per week

Salary: This is an hourly wage position. Pay will be based on the applicant's experience and expertise.

Education: Bachelor's degree in Psychology or a related field is preferred

Work authorization: United States (Required)

UCEBT is currently seeking a Client Care Administrative Assistant to provide support to our clients and staff.

About Us:

UCEBT’s mission is to improve the quality of mental health care in the state of Utah and beyond by enhancing access to comprehensive evidence-based treatments, evaluations, and testing. We strive to uphold our mission by providing exceptional clinical care and disseminating quality standards via training, research, and provision of expert consultation. UCEBT is dedicated to fostering a diverse, vibrant, and responsive work environment. We adapt to support our staff's individual and family needs, including flexible work schedules and opportunities for advancement and innovation. Employee happiness and work-life balance are regularly discussed in meetings and supported through UCEBT policies.

For Applicants:

This is a full-time administrative position working with the option for part-time remote work. The Client Care Administrative Assistant will perform front desk duties and will work closely with providers acting as a liaison between the clients and psychologists.

Responsibilities include:

• Create a positive and welcoming environment for clients, while maintaining an organized, efficient work environment for the clinical team by ensuring seamless scheduling and communication
• Represent our services in a professional and ethical manner
• Assist psychologists with tracking client progress, medical records, and other client care related duties
• Uphold HIPAA guidelines and always ensure authorization of release of information is on file for clients before collaborating with providers, organizations, and/or family members of all clients
• Handle reception, scheduling, answering questions, processing payments, and reinforce a safe and supportive environment

Benefits:

• 100% premium covered by UCEBT for Personal Health Insurance
• Ongoing training
• Monthly wellness benefit
• Flexible schedule
• Costco membership
• Monthly phone reimbursement
• Paid time off
• Ability to attend didactic training
• Paid holidays
• Short Term Disability insurance coverage
• One month of paid sabbatical leave
• Ability to work remotely
• Company retreats (e.g., Moab)
• Retirement savings with company contribution

Qualifications:

The best candidates will have a minimum of two (2) years of administrative experience with responsibility for coordinating meetings, and a Bachelor's degree in Psychology or a related field. This role requires remarkable verbal and written communication skills, empathy, quick thinking, and close attention to detail. You should also have:

• Exceptional computer skills
• Intermediate knowledge of MS Office (Word, Excel, and PowerPoint)
• Excellent time management skills with a proven ability to meet deadlines
• Ability to work in a fast-paced environment
• Strong organizational skills, and attention to detail to ensure accuracy and data integrity
• Ability to apply critical thinking skills to analyze, troubleshoot and proactively resolve issues
• Ability to adapt to changing expectations and multi-task comfortably
• Ability to take initiative and work independently
• Professional integrity and accountability

This is hybrid remote/office work. Please review the following remote work requirements:

• Ability to work from home
• Access to secure, distraction-free, private space
• Access to reliable, high-speed Internet (no public use). Encrypted wireless router WPA2-AES. (This is a standard configuration, and most routers these days come pre-configured)
• Access to a smartphone for work calls

Workplace Requirements

• Walking through the center, up and downstairs.
• Occasionally lifting objects such as boxes, and client charts
• Using hands to write on charts and whiteboards
• Talking face to face and on the phone
• Hearing, seeing, speaking
• Typing on keyboard
• Sitting 70-75% and Standing 25-30%
• Wearing a protective face mask cover
• Need access to Telehealth compliant work area, laptop, private internet access

This position requires thorough knowledge of law, regulations, and ethics related to mental health services provision. The candidate will be expected to acquire this knowledge immediately if hired:

• The operations manual of UCEBT, particularly issues of client relations and privacy.
• HIPAA- Health Insurance Portability and Accountability Act of 1996 (HIPAA)- Regulations & Standards Utah State Law regarding mental health, mainly related to consent to treatment and maintenance of healthcare information-Title 62A Utah Human Services Code: Chapter 15 Substance Abuse and Mental Health Act
• The American Psychological Association Ethics of Psychologists and Code of Conduct

Utah Center for Evidence Based Treatment is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, leave of absence, compensation, benefits, and training. Utah Center for Evidence Based Treatment makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Interested applicants are invited to submit a cover letter, resume, and the names/contact information of 2-3 professional references. Applications will be reviewed on a rolling basis and will continue until the position is filled.

Job Types: Full-time, Contract

Pay: From $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• Monday to Friday

COVID-19 considerations:
UCEBT requires a COVID-19 vaccination for all employees.

Ability to commute/relocate:

• Salt Lake City, UT 84102: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Required)

Experience:

• Customer service: 1 year (Required)

Work Location: One location

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