Location: Mary Brigh 8DE (MB8DE), Neurology/Neurology Surgery (Intensive Care)

Patient Care Type: This is an intensive care unit that is one of the largest neuroscience facilities in the nation. This highly specialized unit provides quality care to adult critically ill, neurologically impaired medical, surgical and trauma patients, including head, spinal cord trauma, and a wide variety of surgical procedures. In addition, the unit provides care and support for patients and families going through the organ donation process. Intracranial monitoring and unstable spinal cord stabilization are unit-specific, high-risk procedures. Prolonged EEG and state-of-the-art brachial plexus monitoring are two of the latest patient care technologies in place. Admitting 150 new patients per month makes this a fast-paced, high-acuity unit where attention is focused on close monitoring of the patient’s neurological status.

Bed #: 18

The Health Unit Coordinator (HUC) provides organizational, receptionist, and clerical support to patient care units and the health care team. These duties may include monitoring and ordering supplies, promptly answering patient call lights and elevating patient needs to nursing staff, and assisting the care team with managing orders in the electronic health record (EHR). Communicates effectively via a variety of modalities with patients, visitors, and facility staff and plays an integral role in communication across the continuum of care. Functions as a resource to members of the health care team and is familiar with multiple Mayo Clinic resources. The HUC activities complement the patient care delivery model. Carries out all aspects of the job using good judgment and problem-solving skills, strong interpersonal skills, and assumes responsibility for self-development within the role and participates in continuous improvement activities. Supports the healthcare team by anticipating and responding to team requests and patient needs.

High school diploma or equivalent required. Basic knowledge of computer systems and strong keyboarding skills (i.e., Windows-based applications, LAN use, and intranet/internet use) required.

Successful completion of HUC post-secondary program, or HUC Certification preferred. Minimum of one year working experience in a medical environment preferred. Knowledge of basic medical terminology preferred. Preferred proficiency of computer skills. Working knowledge with EHR systems, EPIC preferred. Outstanding customer service, interpersonal and organizational skills. Adapts effectively to unpredictable situations within the patient care setting. Availability to work flexible hours including days, evenings, nights, weekends and holidays.

Maintains certifications/licensure per work unit requirements.