Job Description

Senior Living

JOB DESCRIPTION

DATE PREPARED: January 2017, updated 9/2020

POSITION TITLE: Housekeeper

FLSA STATUS: Non-Exempt

DEPARTMENT: Housekeeping

REPORTS TO: Lead Housekeeping

SUPERVISES/MANAGES: N/A

PURPOSE OF THE JOB
The purpose of the housekeeper is to ensure a sanitary, clean, and safe physical environment in which residents, staff, and families can function.

COMMON CORE ROLES

 Commitment to the Mission, Vision, Values
o Exhibits attitudes and behaviors that show a commitment to meeting and exceeding customer expectations at all times o Demonstrates commitment to the core values of hospitality, stewardship, integrity, respect, and humor. o Utilize the mission, vision, and values to determine priorities.

 Customer Experience
o Provides exceptional customer service to residents, families, and co-workers on a daily basis by:

 Listening attentively, empathetically and following up to concerns expressed by residents, families, and coworkers. o Maintains professionalism and composure when interacting with management, employees, residents and families by:

 Complying with all privacy policies and procedures.
 Being inclusive and respectful.
 Working well with others. o Effectively presents and communicates information and responds to questions from co-workers, residents, families, state auditors and the general public as deemed appropriate for the position.

 Quality of Care
o Accurately and timely completes position specific core roles and responsibilities that impact overall quality of care. o Ensures that residents receive the best care possible by encouraging open communication with the management team, direct care personnel, residents and families. o Follows all community policies and procedures related to investigating, reporting and preventing abuse of vulnerable adults.

KEY POSITION SPECIFIC ROLES & RESPONSIBILTIES

 Dusts furniture, woodwork and equipment and dust-mops floors. Polishes and cleans fixtures in rooms and bathrooms.

 Operates mechanical floor cleaners, buffers, vacuums, shampooers and related environmental service equipment.

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 Wet-mops rooms, halls and other areas; shampoos rugs and furniture.

 Cleans vents, fan fixtures, top of windows, doorframes and other areas.

 Gathers and disposes of trash and waste materials using specified bags or containers.

 Buffs, strips, waxes and polishes floors.

 Moves furniture and other objects as required.

 Performs cleaning procedures of resident rooms and prepares rooms for new occupants; follows isolation procedures in isolation rooms.

 Cleans and disinfects all fixtures, floors, mirrors, windows, doors and walls.

 Makes supply packs for departments and puts linen stacks in carts for distribution. Takes supply requests and delivers them.

 May deliver linens to areas according to pre-established par levels and schedules. Distributes emergency supplies as needed.

 May keeps records of linen distribution; check floor linens supplies and lists linen use by department.

 Keeps work areas neat and orderly, cleans equipment and assists with other cleaning duties as assigned.

 Shovels snow at all exits and ramps if / when directed.

 Assists with evacuations, when needed.

 Ensures equipment and supplies are properly stored and not in corridors.

 Properly handle spills and may clean floors and chairs after each meal.

 May be responsible for collecting solid linens, washing, drying, and folding of linen.

 Discard infected/contaminated linens or waste in appropriate containers.

 Follows proper safety procedures with all hazardous materials, chemicals, etc.- always seeks clarification from manager if unsure of proper processes, procedures, or if help is needed.

 Other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

 Language / Communication Skills
o Ability to read, write, speak, listen and understand the English language. o Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. o Ability to effectively present and communicate information and respond to questions.
 Reasoning Ability o Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. o Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

 Computer Skills
o Computer proficiency with software programs and the ability to learn new computer technology and programs.

 Mathematical Skills o Ability to apply concepts of basic algebra and geometry.

 Psychology
o Basic knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation.

 Social Perceptiveness
o Being aware of others' reactions and understanding why they react as they do. o Adjusting actions in relation to others' actions.

*This job profile is designed to summarize certain essential information about a job or job category. It is not designed to be a comprehensive or detailed task list for any

particular job or job category. This job/job category may have individual or multiple incumbents, each of whom may perform somewhat different specific job duties or tasks consistent with the general function of the job. Incumbents may be required to perform duties or support functions other than those listed on the job description as needed. The Community may amend a job description at any time with or without notice.

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 Other Skills and Abilities o Gets along well with others and effectively works with teams.

MINIMUM JOB REQUIREMENTS

 Education
o High school diploma or equivalent.

 Experience
o One to two (1-2) years of experience as a housekeeper or equivalent position. o Experience in cleaning and maintaining sanitary environments.

 Certificates, Licenses, and Registrations
o N/A

 Availability & Attendance
o Flexible work schedule (mornings, afternoons, nights, weekends, holidays, etc.) which may include hours beyond eight hours in a day, or 40 hours in a week. o Follows all attendance policies and procedures, including punctuality and proper timeclock or timesheet reporting.

 Other
o Compliance with infectious disease policies and procedures.

WORK ENVIRONMENT

Occasional (0-33%) Frequent (34-66%) Regular (67-100%)
Bloodborne Pathogens X

Chemical Hazards X

Cold (below 32 F) X

Contact with Others X

Dust X

Electrical Hazards X

Explosive Hazards X
Extreme Noise X
Extreme Temperature

X
Change

Fumes X

Gases X

Heat (above 100 F) X
Indoor Work X
Infectious Diseases X
Odors X
Outdoor Work X

Vibrations X

Work with a Group or a
X

Team

Work Independently X

PHYSICAL & MENTAL REQUIREMENTS

 The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the key responsibilities and duties of this job.

*This job profile is designed to summarize certain essential information about a job or job category. It is not designed to be a comprehensive or detailed task list for any

particular job or job category. This job/job category may have individual or multiple incumbents, each of whom may perform somewhat different specific job duties or tasks consistent with the general function of the job. Incumbents may be required to perform duties or support functions other than those listed on the job description as needed. The Community may amend a job description at any time with or without notice.

Page 4 o Ability to endure prolonged walking, sitting, standing, use of pulling, bending, and stooping movements. o Ability to adapt to changes in daily work hour and schedule. o Must be able to lift a minimum of 50 pounds. o Must be in good general health and demonstrate emotional stability. o Ability to perform multiple tasks simultaneously.

Occasional (0-33%) Frequent (34-66%) Constant (67-100%)
Ability to read, write, understand, and speak the X
English Language

Ability to recall
X information

Analytic Reasoning X

Balance X

Bending X

Carrying 25 lbs. assisted X

Carrying 25 lbs. unassisted X

Climbing X

Crawling X

Crouch X

Distinguish Smell X

Distinguish Temperature X

Driving X

Electronic Mail X

Hand/Finger Dexterity
X

(Handle)

Hearing (in person) X

Hearing (on phone) X

Kneel X

Lifting (25 # or more) X

Lifting 50 lbs. assisted X

Lifting 50 lbs. unassisted X

Proficient Computer Skills X

Pulling X

Pushing X

Repetitive motion X

Sitting X

Squatting X

Standing X

Stooping (bending at
X waist)

Stretching/Reaching X

Talking (in person) X

Talking (on phone) X

Typing X
*This job profile is designed to summarize certain essential information about a job or job category. It is not designed to be a comprehensive or detailed task list for any

particular job or job category. This job/job category may have individual or multiple incumbents, each of whom may perform somewhat different specific job duties or tasks consistent with the general function of the job. Incumbents may be required to perform duties or support functions other than those listed on the job description as needed. The Community may amend a job description at any time with or without notice.

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Vision- Distinguishes
X

Color

Vision for Close Work X

Vision- for Distance X

Walking X

*This job profile is designed to summarize certain essential information about a job or job category. It is not designed to be a comprehensive or detailed task list for any

particular job or job category. This job/job category may have individual or multiple incumbents, each of whom may perform somewhat different specific job duties or tasks consistent with the general function of the job. Incumbents may be required to perform duties or support functions other than those listed on the job description as needed. The Community may amend a job description at any time with or without notice.

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Housekeeper
JOB DESCRIPTION ACKNOWLEDGEMENT

I, , acknowledge that I have received and reviewed the job description for Housekeeper. I also have had the opportunity to review this description with a
Company representative. I understand the nature of the job, its primary duties and responsibilities, and its mental and physical requirements. I can perform these primary duties and responsibilities under the conditions stated in this document. If I am unable to perform any of these physical requirements now or at any time during my employment, I will notify Human Resources. I understand that the Company will make reasonable accommodations for physical and mental disabilities as required by law.

I understand that this job description does not amount to a promise or guarantee of initial or continued employment, nor does it constitute a contract of employment between any job incumbent and the organization. If I am an applicant for employment, I understand that the above does not constitute an offer of employment.

Employee Signature: Date:

*This job profile is designed to summarize certain essential information about a job or job category. It is not designed to be a comprehensive or detailed task list for any

particular job or job category. This job/job category may have individual or multiple incumbents, each of whom may perform somewhat different specific job duties or tasks consistent with the general function of the job. Incumbents may be required to perform duties or support functions other than those listed on the job description as needed. The Community may amend a job description at any time with or without notice.

Job Type: Full-time

Pay: $13.75 - $15.56 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Application Question(s):

• Are you vaccinated against COVID-19, or willing to be vaccinated?

Education:

• High school or equivalent (Preferred)

Experience:

• Cleaning: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person

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