Job Description

About Us

Infused with Art Deco style, each of our resort’s 393 rooms reflect South Beach’s colorful spirit. Our hotel soaks in striking views of the Atlantic Ocean and has the best address in South Beach, where Ocean Drive meets Collins Avenue.

In addition to our competitive company Health Benefits, we at the Royal Palm provide our associates with a variety of perks and incentives such as discounted city parking, associate recognition programs, a daily complimentary meal, summer BBQs and a variety of other fun events. We take care of you so that you can take care of our guests. Start your career in Miami today!

Don't meet every single requirement of this job? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!

We value U.S. military experience and invite all qualified military candidates to apply.

Overview

Maintain the building to ensure safe and clean experience for hotel guests, associates and vendors. Provide Housekeeping Team direction and support.

Responsibilities

The following are specific contributions that must be developed during the training program in order to successful complete the program and be placed in a hotel with or without reasonable accommodation:

· Generate operational reports for the coordination of the Housekeeping department.

· Assign room attendant the rooms that need to be cleaned

· Handle telephone calls and ensure all messages, information and requests are logged, communicated promptly and accurately to provide prompt delivery of excellent service for both internal and external guests.

· Maintain effective record and filing systems; completing all administrative reports accurately and in a timely manner.

· Process requests and delegates work assignments in a timely manner while adhering to hotel Standards, follow up on all maintenance request

· Responsible for communicating all operational concerns to the leadership team and proactively addressing any day-to-day operational concerns.

· Assist Housekeeping Supervisors in taking a lead role in the coordination of all Housekeeping employees and activities including: office opening and closing, daily room assignments, inspection of rooms, evening service assignments (DND / Late service), and other special tasks.

· Maintain complete knowledge of all Housekeeping services, outlets, hotel areas / features and hours of operation.

· Follow all Occupational Health and Safety regulations.

· Responsible for weekly and monthly inventory of supplies and weekly storage requisitions.

· Perform other duties as requested, such as cleaning unexpected spills and executing special guest requests.

· Assist other housekeeping employees in maintaining clean and organized work and public areas.

· Assign inspectors their sections

· Assign houseman their sections

· Follow up with dry-cleaning service and guests regarding service and quality

· Will receive all guest laundry

· Attend department meetings

· In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel. Respond to guest requests, concerns and problems to ensure guest satisfaction.

· Log items into the Lost and Found and answer inquires to maintain controls and ensure guest satisfaction.

· Comply with attendance rules and be available to work on a regular basis.

· Perform any other job related duties as assigned.

Qualifications

Experience

· Housekeeping experience preferred.

Skills and Knowledge

· Ability to grasp, lift, carry or otherwise move materials weighing up to 100 lbs. with or without reasonable accommodation.

· Ability to move throughout building, bend, stoop and reach to assist other staff members, i.e., room attendants, housepersons, and inspectors to complete their individual tasks if situation demands with or without reasonable accommodation.

· Must have the ability to communicate in English.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs ​through EyeMed. ​Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

Work today, get paid today! We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• Evening shift

Work Location: In person

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