Under limited supervision, assume primary responsibility for Information Technology remote support staff for agency computer systems. Supervises User Support Technicians assigned to multiple metropolitan area offices and/or agency offices statewide

• Candidate MUST be local to Metro Atlanta
• Contract to Hire
• HYBRID POSITION!
• Payrate: $40.00 per hr

Job Summary:• Direct supervision of remote Customer Support staff located across the state• 100 % travel to perform site visits, performance evaluations and staff training and/or mentoring sessions geared to gauge & improve overall customer service• Coordinate staff scheduling, supervises workload and project status• Ensures compliance with company policies, customer requirements, quality goals• Monitor trouble calls & ensures their timely and effective completion• Provide management level reports on activities, metrics, trends and issues• Recommend purchase of new equipment and tools to improve staff effectiveness

SKILLS:

• Experience in a Windows 10 PC environment performing general IT system support Required 5 Years
• Technical supervisory experience, with preference given to management of remote staff Required 3 Years
• Possesses significant knowledge of client/server and internet systems architectures. Required 5 Years
• Familiarity with remote administration tools such as Dameware, Remote Desktop, and WebEx Required 5 Years
• A+, Network+, MCSA, CCNA or certification in a closely related field highly desired 2 Years
• Excellent written and verbal communication skills highly desired 2 Years