Job Description
Overview:
Who we are:
Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.
We offer:
Amazing employee flight privileges within the American Airlines global network- Training and development programs to take your career to the next level
- Comprehensive health and life benefits (subject to location)
Pay rate - $23.81 / hr with $1.75 lead premium
Responsibilities:
How will you make an impact?
Responsibilities
Conducts observations and associated activities of the Support Services team
- Oversees the scheduling and manpower utilization of Support Services team
- Maintains a safe, dependable and consistent operation
- Administers local training programs
- Maintains supplies and inventory control logs as well as preparation of customer correspondence, investigates discrepancies, and compiles statistical data for reports
- Assist management in the completion of administrative duties and acts as a company representative when assigned
- Performs Support Services Representatives work as required which includes performing a variety of tasks to keep our ground operations running smoothly, efficiently and on-time
- Provides a high level of customer service to the traveling public by assisting passengers with their luggage and tagging bags, oversized luggage or sporting equipment
- Moves passengers from terminal, airport ticket counter, customs, or other areas in the airport pushing wheelchairs
- Welcomes customers in the airport ticket counter area and offer assistance or seek out customers who may need assistance, i.e., large parties, passengers with disabilities, etc.
- Escort passengers to and from the terminal to the aircraft, handle the loading and unloading of baggage and provide assistance to disabled passengers or others needing special assistance
- On occasion it may be necessary to drive a bus, truck, golf cart or tugs in congested areas
- Responsible to fill out passenger paperwork relating to unaccompanied minor passengers; on occasion, may be required to stay overnight escorting an unaccompanied minor passenger
- Performs all duties, under sometimes stressful conditions beyond the employee's control, while attempting to influence a favorable impression of American Eagle, American Airlines or any other contracted airline service provided by Envoy
- Organization and interpersonal skills are necessary
- Must be comfortable organizing work groups and handling multiple priorities in a fast-paced environment
- Ability to demonstrate above-average qualities of leadership, initiative, and judgment are essential
- Must be able to work with minimal supervision be self-motivated and safety conscious
Qualifications:
Who are we looking for?
Requirements
Minimum age of 18- High school diploma, GED, or International equivalent
- Must be willing and able to work rotating shifts, including nights, weekends, holidays, and rotating days off
- Must be willing to stay overnight when necessary to escort an unaccompanied minor passenger
- Must be flexible to work additional hours beyond regular shift, on short notice, and as needed due to operational necessity
- Must be able to read, write, fluently speak and understand the English language
- Must possess the legal right to work in the United States
- Previous customer service experience, preferred
- Previous experience in a team-lead capacity, preferred
- Administrative background, preferred
- Above average attendance, preferred
- Some locations may desire previous airline experience including working knowledge of an airline’s ticketing system and/or ramp operations, preferred
- Ability to read, write, fluently speak, and understand Spanish, preferred
Please note: The description is intended to provide a brief overview of the position. It’s not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.
Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled.
Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment.
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