Job Description
We are SDXpress Logistics, an Amazon DSP out of the DSD8 Poway delivery station. We have an immediate need for an experienced Dispatcher to join our growing team. The ideal candidate will have at least 1-2 years previous experience working in a DSP as a high-performing delivery driver and the daily dispatching duties that keep the team organized and successful.
Compensation & Benefits
- Starting at $21.00 per hour with Overtime Opportunities
- Bonus Structure for exceeding goals
- Weekly Pay
- Health Insurance and Benefits available
- 401k with matching
- Paid Time Off
Requirements:
- Must be at least 21 years old
- Eligible to work in the U.S
- Must have a valid driver's license within the state of employment
- Must have experience as a DA delivering Amazon packages
- Must have experience as a Dispatcher with a DSP at Amazon station
Responsibilities include:
- Working with Delivery Associates and Station Management to troubleshoot issues that come up throughout the shift.
- Scheduling for daily route coverage
- Daily “load-out” process to ensure that all Delivery Associates can locate and load their assigned packages, and start delivery in a timely manner
- Monitoring email, phone, chat and all communication tools to address and respond to all matters of concern throughout the shift.
- Responsible for having the Dispatch phone on their person at all times and answering all incoming calls with a high sense of urgency, documenting issues when necessary and communicating to the Owners/Operations Manager as needed.
- Dispatchers must proactively maintain communication with station management throughout the day, to stay on top of any delays that may arise, as well as any potential unforeseen issues that could hinder Delivery Associate progress during their routes.
- The dispatcher needs to know the drivers / helpers scheduled for their portion of the week and have ownership of the progression of the team.
- They should monitor Delivery Associate performance and assist with coaching or initial training of Delivery Associates.
- While also knowing where vehicles are in the repair process/preventative maintenance process.
- The Dispatcher is expected to assist “On-Boarding” newly hired drivers and have a working knowledge of the Amazon portal to troubleshoot potential issues.
- The Dispatcher is expected to keep accurate clock in/out records for the drivers they have on the road.
- The Dispatcher is required to jump on a route in the case of a call out or a driver doesn't show up.
- The Dispatcher is expected to make sure the end of night inspection process takes place to include DVIC's complete, vans cleaned out, bags returned, devices logged out of, and fuel lids open for overnight fueling.
- The Dispatcher is expected to make sure the correct truck count is ready for the next delivery day to ensure we have enough trucks as well as ordering rental trucks for the week if needed**
- Dispatchers work from a defined work area that includes desk, file cabinets, equipment cages, and dry erase boards.
- The dispatcher will be sitting the majority of the time.
- Standing and walking are required typically during participation of the morning loadout.
- During the morning load out the dispatcher will print out pick-sheets, issue keys, phones, and information bags for each vehicle.
- The evening dispatcher is required to place the phones on chargers in the equipment cages, stow the laptop computer, and collect the vehicle information bags and place them in the equipment cages.
IMMEDIATE OPENINGS AVAILABLE!!!
We are an Equal Opportunity Employer. All qualified applicants will be considered for employment regardless of age, national origin, race, color, disability, religious beliefs, or sexual orientation.
Location: 14500 Kirkham Way, Poway, California 92064
Job Type: Full-time
Pay: $21.00 per hour
Benefits: