Job Description
Job Summary:
The Lead Medical Assistant is responsible for supervision of Medical Assistants at the site, facilitating patient access and provides the necessary supports through primary care to uphold the health center mission by assuring that patients receive health care that is competent, caring, and meets with a high degree of satisfaction.
Team members are expected to uphold the health center mission by assuring that patients receive health care that is competent, caring, and meets with a high degree of satisfaction. In addition, staff must support FPCN's commitment to the creation of a trauma-informed system of care that continually recognizes and responds to the impact of traumatic stress on all those who have contact with the organization, including children, adults, families, caregivers, and staff.
Responsibilities/Duties:
Supervises Medical Assistants
- Collaborate define job responsibilities and oversees work assignments and scheduling for Medical Assistants
- Recruits, orients, develops and evaluates Medical Assistants
- Handles performance issues and participates in feedback with staff members, including performance evaluations, discipline and commendations.
- Proactively manage patient flow in primary care to ensure patients are scheduled according to the scheduling protocol in collaboration with the Practice Manager and Lead PSR as needed.
- Partner with NP/MA team to expedite primary care delivery workflow.
- Review daily schedule to optimize appointment scheduling, patient flow, Responsible Provider consistency, and correct any template errors.
- Assist with clinic scheduling problem solving, patient wait times, and other areas of concern to increase efficient and quality services.
- Screen patients for acuity by phone and in person; collaborate with Clinical Nurse to triage patients with complex needs.
- Work with MAs to ensure completion of requests for referrals and refills in a timely manner.
- Collaborate with the Clinical RN regarding medication refill requests.
- Assign NP and MA daily pairings
- Ensure i2i huddle reports are printed out and made available to PC staff every morning for the daily morning huddle.
- Serve as VFC back up coordinator, demonstrated knowledge of VFC program
- Report PAC scheduling errors/issues to Call Center Manager
- Work with Primary Care leadership to ensure compliance with Quality Assurance program
- Ensure laboratory protocols and quality controls are being followed
- Demonstrate knowledge of infection control and OSHA requirements, collaborate with Compliance to ensure staff are trained and correct procedures are followed in case of bloodborne pathogen exposure
- Assist in resolving registration/tablet questions/issues
- Assist with patient complaints, rapid response and incident reporting
- Oversee document management in the back office (scanning/faxing)
- Coordinate the inventory, ordering and supply stock maintenance of medical supplies.
- Provide sick/vacation leave backup for medical assistants, and other clinic support staff when no other resources available.
Required Education:
Required Experience:
- At least 5 years of experience working as a Medical Assistant
- 1-2 years management experience preferred
- Experience working within a community based health center preferred
- Experience working with an Electronic Medical Record system
Required Qualifications:
- Current Certification as a Medical Assistant in the Commonwealth of PA required
- Exemplary organizational skills and ability to prioritize
- Highly responsible and reliable as well as courteous
- Unconditional ability to maintain patient confidentiality
- Ability to function as a team member
- Computer Competency with Word Processing
- Able to operate computer software with training.
- Attendance and punctuality is necessary
- Ability to work well with a multidisciplinary team
- Ability to problem solve, and be self-motivated
- Must have a commitment to excellence and high standards
- Must have excellent written and oral skills, strong organizational, problem-solving and analytical skills
- Must have ability to multitask, manage priorities and workflow
- Required to have versatility, flexibility and a willingness to work within constantly changing priorities with enthusiasm and have acute attention to detail
- Expected to have strong interpersonal skills and have the ability to understand and follow written/verbal instructions
- Able to work independently, be self-directed with tasks
- Required to have the ability to deal effectively with stakeholders at all organizational levels and with external customers.
- Support FPCN's commitment to the creation of a trauma-informed system of care that continually recognizes and responds to the impact of traumatic stress on all those who have contact with the organization, including children, adults, families, caregivers, and staff. Uphold the commitments that include: non-violence, emotional intelligence, social learning, open communication, social responsibility, democracy, and growth and change.
- Specifically:
- Demonstrate cultural competence/proficiency in interactions with others by treating co-workers, colleagues and those receiving service with respect and fairness at all times
- Ability to build and maintain positive and professional relationships based on respect, trust, and safety.
- Ability to create a space for staff and those we serve to feel physically and emotionally safe
- Ability to support individuals on their paths to recovery and healing and resist re-traumatization of staff and patients
- Demonstrate exemplary problem-solving, communication, interpersonal, and conflict-resolution skills
- Ability to work effectively as a team member
Please apply via Betterteam or at the following link: https://careers.drexel.edu/en-us/job/496226/lead-medical-assistant
EOE