About Us: Founded in 2016, Tripalink is a technology-driven residential brand specializing in co-living and standard apartments tailored for students and working professionals. It delivers a high-quality, economical, and engaging living experience through attentive services and an all-in-one technology platform that centers around the customer. As an important component of improving renters’ journey, Tripalink launched an App that allows renters to search for apartments, e-sign the lease agreement, manage their home including paying rent, requesting maintenance and cleaning, call community shuttles, use community perks, and sign up for various events etc. With ever-evolving physical living products and technology-empowered operations, Tripalink can provide the best living experience for its target renters. The company currently manages about 6,000 bed spaces in Los Angeles, Irvine, Seattle, Philadelphia, Pittsburgh, Tucson, Austin, Chicago, San Francisco, and Berkeley.
Leasing Managers are responsible for the leasing, marketing, and when working onsite, maintaining positive resident relations of multi-family residential apartments. The ideal candidate will have high energy, possess an ability to motivate a team of diverse personalities, and work well under pressure to ensure the monthly leasing goals are acheived.
- This job description is not exhaustive; roles are expected to evolve and change over time as the business grows and develops, within reason of the original remit.
- Acts as a role model at all times by demonstrating the core values.
- Leads the team towards achieving leasing goals and occupancy
- Possesses brand knowledge and awareness, ensuring the team acts as brand ambassadors.
- Works in partnership with marketing to shape local marketing and leasing strategies based on relevant market data and deep market knowledge and ensures marketing campaigns, advertising and promotional activities are effectively implemented.
- Uses the Company’s property systems to generate sales and leasing reports and monitors unit availability data and ensures it is accurate and up to date.
- Monitors incoming website/email traffic and works closely with marketing and regional manager.
- Stays informed about current market and competitor conditions that may impact the community’s occupancy and results.
- Actively participates in the leasing process by generating and monitoring traffic, qualifying prospects, preparing tenancy documentation, and completing move-in/move-out and notice to vacate procedures in accordance with established policies and procedures.
- Promotes resident satisfaction and retention by ensuring a timely response toquestions, requests and complaints and taking appropriate action to resolve and address service issues.
- Develops capability of Team Members in order to meet key performance goals and future succession requirements.
- Works with the maintenance team to ensure the physical aspects of the community meet the Company’s standards for overall appearance and co-ordinates and inspects show flats for market alignment and touring prospective residents.
- Reviews and analyzes financial and other operational reports to identify and resolve issues impacting leasing performance, and accesses the Company’s internal resources as needed to support solutions.
- Keeps abreast of current changes in technology, processes, and standards within the industry and area(s) of responsibility by attending internal and external training classes, research and/or subscribing to the internet or other professional publications, or utilizing other appropriate method(s) to obtain business and professional information, and applies knowledge and practices to area(s) of responsibility.
- Proficient in the use of Microsoft Office packages including Word, Excel and Outlook.
- Proficiency in using property operations software such as Appfolio
- Essential:
- Experience of successfully driving leasing/sales performance.
- Experience of motivating a team and a proven track record in delivering service excellence in a similar management role/ environment.
- Demonstrable ability to coach and mentor team members.
- A strong team player but capable of working autonomously and taking ownership.
- Flexible approach to working in a fast-paced environment and adaptable to thriving in a changing environment.
- Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit the audience.
- Fluent English verbal and written communication skills.
- Excellent organization skills with the ability to multi-task and prioritize.
- Numerical skills necessary to complete the above activities.
- Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others.
Employment with Tripalink is contingent upon successful completion of a background check and possessing a valid driver’s license. Tripalink is an Equal Opportunity Employer.
What We Provide:
- Excellent Working Environment: Energetic, Ambitious, Passionate
- Great Team Experience
- Regular Team Building Activities
- Free Community Event Entrance
- Leadership Cultivation & Individual Development
- Networking & Resources from External Partners
- Opportunities of Rotation Among Departments & Locations
Diversity & Inclusion at Tripalink
Tripalink is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.
We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.
Note on Pay Transparency:
Tripalink provides an estimate of the compensation for roles that may be hired as required by state regulations. This role may also qualify for annual incentive and/or comprehensive benefits. Compensation may vary based on (a) location, as Tripalink factors in specific location when benchmarking compensation for most roles; (b) individual candidate skills and qualifications; and (c) individual candidate experience.
Additionally, Tripalink leverages current market data to determine compensation, so posted compensation figures are subject to change as new market data becomes available. The salary, other compensation, and benefits information is accurate as of the date of this posting. Tripalink reserves the right to modify this information at any time, subject to applicable law.