Under minimal supervision, and following policies, procedures and guidelines for a particular library site or unit, the Library Associate III coordinates and provides routine and complex/specialized library services and information in public services and/or technical services settings. Assists patrons with the use of increasingly sophisticated library resources, including various technology applications, electronic resources, computers, and office equipment; triages requests for materials, information, and other services; and refers complex questions to appropriate supervisor or other staff. Develops improvements in workflow. Trains and mentors other library staff. May organize and/or monitor the work of other associates, students, or volunteers, with supervisory input. Works independently when scheduled for evenings/weekends, depending on library site. May be responsible for a library facility, including opening/closing tasks, and emergency or security-related situations, with supervisory input.

Qualifications:

• Associate's degree or 60 undergraduate credits
• Three years of work experience in a library, archives, museum, or customer service environment.

Note: Experience, in lieu of education, may be considered if the combination of undergraduate education and experience working in a library, archives, museum, or customer service environment is equivalent to five years.

• Knowledge of library systems and electronic applications.
• Excellent customer service and oral/written communication skills.
• Competency in problem-solving, prioritizing requests and policy interpretation.
• Demonstrated desire to take on additionally progressive responsibilities.
• Participation in group activities such as special project teams, planning teams, or search committees.
• Participation in group and independent continuing education.

Preferred Qualifications:

• Experience working in a health-related library, archives, museum, or information center.
• Experience leading workplace teams.
• Familiarity with medical terminology.