Job Description

Outsource Receivables Inc., Mounds View MN
Searching for an experienced Medical Billing Customer Service Representative to join our Healthcare Revenue Cycle Management Team!

Outsource Receivables, Inc. is searching for a confident professional that is an expert at patient accounts with 1+ years of call center experience. Candidates will have one or more of the following skill sets: customer service, call center representative, accounts receivables, collections, medical billing, healthcare reception, accounts receivables experience, etc. The candidate must have proven productivity track record, great attitude, thrive in a fast paced production environment, be quality oriented, and possess the ability to adapt to a variety of technologies.

Since 1998 Outsource Receivables, Inc. (ORI) has been helping mid-sized medical clinics improve their revenue cycle management processes and cash flow. ORI provides medical billing and coding services to 30 + surgical, family practice, specialty, and mental health clinics. What differentiates ORI is our expertise driven workflow processes, culture of responsiveness, and state of the art technology.

Medical Billing Customer Service Representative Key Responsibilities

• Inbound/outbound calls and chat in fast paced environment
• Resolving patient billing statement questions and account issues
• Obtaining payments and establishing payment plans
• Updating incomplete or missing information on accounts
• Documentation and follow-up entries on account
• Operating Practice Management and ORI workflow software

Medical Billing Customer Service Representative Key Results

• Meet and exceed 100% of daily and monthly workflow quotas
• 100% documentation and follow-up on requests
• Issues identified and solved within 48 hours
• Effective communications with patients, staff and management
• Represent all clinics in a professional and positive manner
• Manage calls daily in fast paced environment

Qualifications:

• Previous health care related experience
• One or more years of call center/clinic customer service experience preferred
• Knowledge of insurance and medical billing terminology
• Knowledge of basic account principles and patient billing

At ORI we are committed to our clients and strive to provide service excellence. Everyone at ORI contributes to this success and growth and that’s why we are committed to our team and offer opportunities for learning, growing and experiencing the satisfaction of a job well done. Our wages, health, dental and supplemental benefits are industry-competitive and our team provides a collaborative work environment, variety, opportunity and challenges.
If you believe that you could be a great addition to the ORI team we welcome your application. Please contact April Quinlan, Revenue Cycle Director, at 763-398-5229 or visit www.outsourcereceivables.com/ for more information.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

Work Location: In person

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