Job Description
Overview:
Compensation: $38,000 - $54,000
based on experience and credentials
Work remotely from the following locations:
Alaska, Colorado, Georgia, Indiana, Kansas, Maryland, Michigan, Mississippi, North Carolina, South Carolina, Tennessee, Texas, Virginia, or Florida
The Member Solutions Counselor consults with members to determine the reasons for loan delinquency on their past-due accounts. This individual offers recommendations to restore loans while minimizing credit union loss and increasing net recoveries. An ideal candidate maintains a positive attitude while using keen listening and communication skills.
Suncoast Credit Union is consistently chosen as a Top Workplace because its employees genuinely
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LOVEWORK! Employees flourish in an inclusive culture celebrating growth and prioritizing the community. Chartered in 1934, Suncoast has never furloughed any employees. To attract the highest quality candidates, Suncoast Credit Union offers a comprehensive benefits package including, but not limited to:
* COMPETITIVE MARKET SALARIES
* MEDICAL COVERAGE
* PAID TIME OFF
* PAID HOLIDAYS
* PARENTAL LEAVE
* RETIREMENT PLANNING
* DEGREE ASSISTANCE
* BONUS OPTIONS
* ACCESS TO OVER 4,000 GYMS
* FREE IDENTITY THEFT PROTECTION
* PAID VOLUNTEER HOURS
* LEGAL ASSISTANCE
* MENTAL HEALTH RESOURCES
* EMPLOYEE LOAN DISCOUNTS
*
Get the benefits you deserve from an organization that cares about your well-being, inside and outside the workplace. Join a team supporting a healthy body, healthy mind, and healthy work-life balance!
Responsibilities:
- Utilize telephone, electronic, or written communication to reach members with past-due accounts
- Perform financial analysis to determine reasons for loan delinquency and the member’s ability to bring the loan to a current status
- Mentor Member Solutions Representatives to share knowledge
- Communicate directly with members to discuss complaints and escalated issues
- Identify, research, and resolve complex account problems for members
- Reduce the financial exposure of the credit union by collecting on portfolios of high-risk loans or loans in the later stage of delinquency
- Facilitate collection queues and specialty queues assigned daily by management
- Implement credit union policies to offer suggestions or recommendations on how to restore loans to a current status
- Recommend solutions such as payment extensions, due date changes, referral to outside consumer credit counseling, involuntary and voluntary repossession, or redemption
- Ensure account information by documenting all account activity in the Member Solutions software
- Administer corrections or refer accounts to the appropriate department for further research
- Facilitate an assigned number of collection calls per day
- Utilize information obtained from credit reporting, skip tracing services, and software to recover collateral or funds
- Perform rights of offset on depository accounts and within guidelines, apply funds to delinquent or charged-off loans
- Assist with training new employees in the Member Solutions Department
- Assist with training credit union employees on Member Solutions policies and procedures
- Attend educational events to increase professional knowledge and remain current with compliance guidelines
Qualifications:
- High school diploma or equivalent
- 3+ years of consumer collections experience with a financial institution
- Ability to prioritize tasks, deal effectively with competing and changing priorities to meet deadlines
- Accurate, detail-oriented, and organized with task management
- Ability to analyze and resolve routine problems or situations
- Proficient written, verbal, and interpersonal communication skills to interact effectively with members, staff, vendors, and government regulators
- Ability to comprehensively communicate procedures, policies, and practices to reach an agreement with others
- Ability to work independently and in a team-oriented environment