Job Description
Department: Network Operations Control
Our Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what’s important in their lives through friendly, reliable, and low-cost air travel. This NOC Product Manager invests in the future of Southwest’s People in their work managing Network Operations Control (NOC) product, with a particular focus on Southwest’s regulatory groups within this space – including Dispatch, Meteorologist, and Air Traffic Control (ATC) Coordinator Teams. This role works collaboratively with stakeholders in the NOC, which is responsible for coordinating and executing the daily flight schedule, and various other Product Mangers throughout the Company in order to modernize Southwest’s operation and leverage new technologies in the NOC space. This NOC Product Manager is a detail-oriented thinker and a champion of continuous improvement and change. They’ll have the opportunity to learn and grow in their expertise each day and drive the future of Technology at Southwest Airlines.
Additional details:
The culture of Southwest Airlines means we embrace a flexible workplace and value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. This role is a hybrid position based out of our Corporate Campus in Dallas, TX, which requires Employees to work onsite on our Corporate Campus at least three days a week. The Department designates the specific three days of the week Employees must work on-site
U.S. citizenship or current authorization to work in the U.S. is required, and no current or future work authorization sponsorship available
Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.
Job Summary
Responsible for defining and supporting the building of a desirable, feasible, viable, and sustainable solution that delivers value at the right time, to the right customers and stakeholders over the product lifecycle. Collaborates with a wide range of People to identify and define customer needs, develop the Program Vision, Roadmap, and Features required to meet these needs.
Responsibilities
Responsible for defining a Product Vision that reflects the customer and business needs and is in alignment with the strategic themes of the organization
Advocate for the customer, keeping teams focused on delivering solutions that address real customer pain points. Conduct continuous user research to understand what customers need and want, using those insights to inform the vision and roadmap
Continuously refining Epics into Features, prioritizing, and sequencing them on the PI Roadmap, and working with Product Owners within the ART to translate Features into Stories that will satisfy the Product Vision
Responsible for Product completeness by creating Feature Acceptance Criteria, maintaining the Feature Definition of Done, and by accepting Features
Collaborates with Architects and other technical People to ensure the solution effectively addresses the functional and non-functional requirements while maintaining technical excellence by understanding and sequencing Enabler work in the Program Backlog and Program Kanban
Collaborates with Change Management to prepare for product release (education, documentation, training, etc.)
Participates in PI planning by defining and presenting the business intent, planned Features, and highlighting any known dependencies and milestones throughout each Program Increment, and providing fast Program-level decisions within the event
Actively participates in Inspect and Adapt (I&A) events, leads Feature definition, and refinement including establishing feature acceptance criteria
Leads the System Demo to evaluate working software and help to assess business value delivered against the business intent
Collaborates with Product Managers supporting other Programs to determine cross-program impacts, interdependency of work and priorities, and plan for communication and coordination
Participates in the economic prioritization of Features and Enablers using techniques such as Weighted Shortest Job First
Work with business stakeholders to maintain alignment as priorities and scope change and demonstrate thought leadership by championing the Product Vision across the enterprise
Responsible for maintaining product health, secure resolutions, data privacy, and tech currency.
May perform other job duties as directed by Employee's Leaders
Knowledge, Skills and Abilities
Knowledge of industry competition, trends, and changing customer needs
Skilled in leading activities to support the delivery work including product launch communications, training materials, user acceptance testing, business validation, success criteria measurement and analysis, and post-deployment analysis to identify improvements
Skilled in delegation including being able to clearly portray expectations for tasks
Ability to communicate clearly complex business needs to leaders, managers, architects, and other technical stakeholders
Ability to understand and support prioritized Portfolio work by collaborating with Lean Portfolio Management, Architects, and Epic Owners to breakdown Epics into Features
Ability to build relationships and influences Leadership, customers, Architects, and other stakeholders to convert solutions into realizable business value
Ability to influence and provide recommendations for releasing Product(s) to customers or the market
Ability to manage legal, compliance, and security aspects of the Product by collaborating across the enterprise
Ability to formulate Product recommendations based on market data, third party research, industry trends, and internal client research
Ability to think strategically throughout every phase of a product's development
Ability to objectively enforce prioritization to successfully complete tasks and meet goals and deadlines
Education
Required: High School Diploma or GED
Required: Bachelor's Degree or equivalent work experience - BS, Business, Engineering, Computer Science, Information Systems or related field or the equivalent formal training
Experience
Expert level experience, expansive and far reaching knowledge in:
Managing requirements for large or complex software products
Facilitating exploration of potential solution alternatives or MVP/MMF options and achieving consensus
The collection and use of KPIs and leading indicators to inform Product decisions and achieving key results
Design Thinking and Customer Centricity
Licensing/Certification
N/A
Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
Ability to communicate and interact with others in the English language to meet the demands of the job
Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
Must be at least 18 years of age
Must be able to comply with Company attendance standards as described in established guidelines
Pay & Benefits:
Competitive market salary from $130,750 per year to $145,300 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company.
Benefits you’ll love:
Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per paycheck**
Potential for annual ProfitSharing contribution toward retirement - when Southwest profits, you profit***
Explore more Benefits you’ll love: https://careers.southwestair.com/benefits *Pay amount doesn’t guarantee employment for any particular period of time **401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits
***ProfitSharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company
Southwest Airlines is an Equal Opportunity Employer.
Please print/save this job description because it won't be available after you apply.