At Devoted Health, we’re on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. That’s why we’re gathering smart, diverse, and big-hearted people to create a new kind of all-in-one healthcare company — one that combines compassion, health insurance, clinical care, service, and technology - to deliver a complete and integrated healthcare solution that delivers high quality care that everyone would want for someone they love. Founded in 2017, we've grown fast and now serve members across the United States. And we've just started. So join us on this mission!
Job Description
A bit more about this role:
We don’t accept the broken health care system. We break down barriers to care and show up for members in their moments of need. We deliver on our promise, so members rely on us first to get the care they need - allowing them to recover and stay at home.
We want to help members navigate the healthcare system in a better way, and case management is critical to achieving this for our members. You'll be responsible for providing telephonic case management support to our members newly discharged from the hospital for a thirty-day program. You'll serve as an advocate for these members, coordinating care and ensuring they have the necessary resources and support to achieve better health outcomes and preventing readmissions.
Our Transitions of Care (TOC) Team serves as an advocate for our members, coordinating care and ensuring members have the necessary resources and support to achieve their health goals during an especially critical time. As a Supervisor on the TOC Team, you will be managing and supporting clinical coordinators and nurses to be successful in providing excellent care to members, including: training and coaching, oversight of queues, and improvement of workflows and processes. Our Supervisors build a culture that enables their teams to do their best work.
Responsibilities will include:
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Leading a team of 10-15 LPN’s, RN’s and/or Clinical Coordinators at varying skill levels
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Managing your team to achieve goals related to call productivity and clinical quality
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Reviewing member cases for appropriate level of care, assignment, and workload balancing
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Quality coaching through conducting call audits
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Conducting 1X1 feedback sessions and team meetings
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Invite feedback openly and give it in return
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Growing the talent on your team
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High responsibility to understand the roles and act as subject matter expert
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Ensuring processes are followed and understood
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Speak with escalated members in a professional and courteous manner in an effort to reach an effective resolution
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Analyzing trends based on data to close performance gaps and identify areas of opportunity
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Effectively interview and recommend candidates for hire
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The ability to articulate and break down complex information
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Adaptability and comfort in a dynamic, startup environment
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Transparency in your work - what’s going well and what’s not
Attributes to success:
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You are an excellent clinician who cares deeply about the well-being of your patients.
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You’re wired for learning and change, not being afraid to fail.
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You have great clinical and non-clinical judgment.
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You are a servant leader, recognizing that everyone's success is your success. As a leader you are there to enable your team to be empowered to do the best work possible and trust your guidance and assistance.
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You enjoy a fast-paced, high-energy, growing organization.
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You can articulate and break down complex information
Desired skills and experience:
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An unrestricted RN license
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A minimum of 3 years of leadership experience
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Proven success in building relationships and engaged teams
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A minimum of 3 - 5 years RN experience
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A minimum of 3 -5 years experience in Managed Care / Health Plan
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Proficient with technology, Clinical Documentation Systems
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Understanding of CMS guidelines and MA requirements
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Bilingual Spanish a plus
Salary Range: $97,689 - $104,000 annually
Our Total Rewards package includes:
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Employer sponsored health, dental and vision plan with low or no premium
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Generous paid time off
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$100 monthly mobile or internet stipend
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Stock options for all employees
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Bonus or commission eligibility for all roles
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Parental leave program
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401K program
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And more....
- Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.
The salary and/or hourly range listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, years of relevant experience, education, credentials, budget and internal equity).
Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.
As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.