At UnitedHealthcare , we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us and start doing your life’s best work. SM

The Fulfilment Team processes Legal request that are placed by third party requestors for members medical records. We also handle multiple other types of request that range from authorizations, Claims, EOBS, Verifications of coverage, etc. The issues come over in the format of an Online Routing System (ORS) the work is pulled form certain buckets that are aligned to our team to work from. Once you have pulled an issue you will read though the ORS and verify what the request is for and then proceed to locate the member account in the applicable systems and begin to pull the requested records. Once the issues have been pulled if any sensitive information is found inside, we will redact all information that is outlined in a document from our legal department. You will then mail the documents to the applicable address given in the request.

If your request does not involve mailing out any information you will follow the guidelines for that specific request.

Positions in this function include basic clerical functions including researching on our multiple platforms and the internet, typing, filing and report preparation to prepare mailing of requested documents.

This position is full-time (40 hours/week) Monday to Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 06:00am – 06:00pm EST. Our office is located at 5130 Sunforest Dr. Suite 200 Tampa, FL 33634 OR 3803 N ELM ST Greensboro, NC.

Primary Responsibilities:

• Accepts responsibility and accountability for all decisions and completed duties
• Takes initiative and requires little assistance with standard and non-standard requests
• Conducts system research to provide the right information that is requested
• Prioritizes and organizes own work to meet agreed upon deadlines
• Works with others as part of a team

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED (or higher) or equivalent work experience
• 2+ years of Data Entry
• Experience with Microsoft Word (create and modify documents), Microsoft Excel (sort, filter, enter data, use basic formulas), and Microsoft Outlook (manage email and calendar)
• Ability to work a flexible 8-hour shift between the hours of 6:00am - 6:00pm Eastern Standard Time, Monday to Friday

Preferred Qualifications:

• 1+ years of experience with Office skills (typing, filing, research on our internal systems and the internet; must be able to type at least 35 WPM)
• 1+ years of experience in a Medical or health care environment
• 1+ years of experience in customer service
• 1+ years of experience with SharePoint
• Knowledge or familiarity with HIPPA policies and guidelines
• Notary

Soft Skills:

• Ability to effectively multi tasks and prioritize
• Ability to easily adapt to changing environment and priorities

Careers with UnitedHealthcare. Work with a Fortune 5 organization that’s serving millions of people as we transform health care with bold ideas. Bring your energy for driving change for the better. Help us improve health access and outcomes for everyone, as we work to advance health equity, connecting people with the care they need to feel their best. As an industry leader, our commitment to improving lives is second to none.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO #RED