** Candidates not currently located in the Greater Phoenix area will not be considered for employment. This is an in-office position. It is not remote.

** Applicants must reside in and be legally authorized to work in the United States. Verification will be completed before a hiring decision is made.

RYNO Strategic Solutions is looking for a skilled and flexible Operations Support Specialist. This is a full-time, in-office, salary position that reports to the Director of Operations and Projects. The position is a floating support role, with ever-changing responsibilities. The ideal candidate will be a quick learner, accustomed to change, and able and willing to help with physical and/or technical tasks as needed.

On a regular basis, the right candidate will:

• Facilities Support: such as loading/unloading, assembling desks/chairs, installing fixtures
• Ops Support: such as learning & documenting processes, cross-training for flex support
• DEV/IT Support: such as new Macbook setup, hardware/software troubleshooting, hardware cataloging
• Learning tasks from any department in order to fill role/need gaps
• Performing audits and data sweeps
• Owning client cancellations, including client-facing communications to facilitate a smooth offboarding experience
• Facilitating client suspensions
• Domain renewals
• Other duties as assigned

Requirements and Qualifications:

• Able to lift up to 50 lbs
• Unshaken by changing responsibilities and assignments
• Willing and able to learn and apply new tasks/workflows
• IT support experience
• Familiar with web technologies
• Adept with Excel/Google Sheets
• Great attention to detail - This role often plays the auditor, and so needs to have self-quality-control enough to not need to be audited themselves
• Should never say, "That's not my job." This particular job is the role that fills any job that needs to be done at that moment. Must be flexible, willing to pivot in the moment, and willing to take ownership of something for as long as the business needs.

Preferred Technical Skills & Experience

• Mac support experience is a plus
• Familiar with Salesforce
• A team player who takes pride in their work and is dedicated to customer satisfaction with the finished product.
• Approaches each project with a balance of speed, attention to detail, flexibility, and openness to charge in order to accommodate the needs of the client.

Relevant Soft Skills

• A positive attitude that shares support and encouragement
• Excellent written and oral communication skills, able to work with diverse teams and communicate effectively
• Ability to communicate complex information to non-technical staff in a succinct and tactful manner
• Strong communication and follow-through
• Outstanding customer service and listening skills, with a commitment to excellence
• Strong attention to detail, able to strive to consistently produce quality work, even with repetitive tasks

• Solid problem-solving ability, able to identify, troubleshoot, and resolve issues as they arise
• Passion for continually learning
• Highly motivated self-starter
• Strong work ethic and good time management
• Creative problem-solving skills, confidence, and a sense of ownership
• Ability to multi-task in a fast-paced environment
• Responsible, results-driven, and goal-oriented
• Excellent organization and documentation skills
• Ability to work under deadlines, prioritizing and managing multiple responsibilities and calls to attention
• A team player who enjoys collaborating with others, with excellent people skills

Standard RYNO Benefits Include:

• Annually paid educational expenses for approved training programs
• Paid Time Off
• Paid Holidays and Birthday
• Medical, Dental, Vision, and Life Insurance
• A Comprehensive Employee Assistance Program
• 401k
• Flexible start times and half-day Friday
• Annual $2,000 education budget for professional development
• Leadership and advancement opportunities
• An annual Misogi experience (https://youtu.be/nSvlC7hiVjQ)
• Your choice of one of the following monthly benefits (up to an $85 value): house cleaning service, massage, child care, pet insurance, or gym membership
• Drawings for Arizona Cardinals and Phoenix Suns tickets
• Monthly in-office events and monthly volunteer days to give back to our community
• Quarterly Team Builders
• The dopest team merch!
• A casual work environment with lots of coffee and candy
• A badass Holiday Party https://drive.google.com/file/d/1Z5e6h7Sl8O9EMEDhN7H7rMDHBerCj3wv/view?usp=drivesdk

Job Type: Full-time

About Us:

RYNO Strategic Solutions is an innovative, full-service Internet marketing company with 100+ RYNOs offering exceptional internet marketing services since 2008. We stay ahead of our competition with top-notch proprietary strategies, tracking, and reporting. Due to our total transparency, our customers always know exactly what they receive through their marketing efforts with us. We are dedicated to helping Home Service companies find their customers online by utilizing the most cost-effective desktop and mobile strategies.

Our Mission:

We Exist to Grow Your Business...PERIOD.

Our Values:

• We are transparent
• We are good communicators
• We give back
• We have integrity
• We are positive
• We genuinely care
• We focus on education