Job description
COMPANY DESCRIPTION
Furry Land Mobile Grooming is one of the largest mobile grooming franchise companies in the nation. We operate nationwide and continue to grow. At Furry Land, we're dedicated to ensuring the lives of pets are healthy and comfortable. We're dedicated to our animals, our clients, and our team.
At Furry Land, we specialize in a timesaving & stress-free pet grooming experience.
JOB DESCRIPTION: GROOMER/TEAM LEAD
ABOUT OUR MOBILE SALONS:
When our pets inspire us to be more loving and caring, it’s no surprise that our Grooming team embodies those qualities. With your patience, guidance, and passion for helping others, you’ll help to lead the operations of the grooming business—from head to tail! You’ll build relationships with clients, champion exceptional customer service, and train assistants in the skill of grooming. The team of groomers associates will drive results to grow the business.
ABOUT THE ROLE:
Groomer/ Team Lead you will:
● Onboard all new associates and groomers, ensuring their completion of all training requirements and annual safety certifications, any required certifications by the state, and ensuring that each groomer represents the brand in a positive way according to our standards.
● Perform pet grooming services to breed standards and to the client’s personal preference. Covering shifts as necessary to not have to change appointments for customer satisfaction.
● Develop a local business growth and advertising strategy with other members of Furry Land and oversee its execution of it.
● Ensure that the vans being used for mobile grooming are being properly maintained, serviced, registered, and oversee any upkeep or repairs required to the vehicles.
● Ensure that groomers are performing dog grooming services to breed standards and to clients’ personal preferences, through training and development.
● Ensure the safety and well-being of every pet, through training and development.
● Be the example in your grooms, training, and meeting your scheduling
THE WARM AND FUZZIES:
We’ve highlighted job responsibilities and programs as best as we could above—but the best parts of working at Furry Land can’t be fully described in the job description.
● It’s the pride of giving Mickey a makeover in our Mobile salons, watching him strut his stuff on the way out. Paws off, ladies, he’s taken!
● It’s the excitement of Walter’s wagging tail during his bath or Sadie’s smile after her teeth are cleaned.
● It’s the tidy-up of Gizmo for this year’s holiday photoshoot.
● It’s the little things we do that add up to really big things that pets need.
Knowledge, Skills, and Abilities
Judgment: Make sound decisions regarding everyday issues and problems. Chooses alternatives based on consideration of pros and cons, timing, and available resources. Makes timely decisions regarding problems/issues requiring immediate attention.
Focus on Guests: Ensures an accurate understanding of guests’ needs and makes recommendations based on those needs.
Planning and Execution: Develop realistic plans (action steps, timeline) to accomplish objectives. Holds himself/herself accountable for outcomes of the business. Anticipates and addresses obstacles, redirecting efforts to accelerate the work or improve quality and service.
Drive for Results: Initiates decisive, timely action to address important issues. Demonstrates a strong sense of ownership and a commitment to achieving results. Sets challenging, clear goals for himself/herself as well as partners to achieve business metrics. Drives business initiatives to successful completion. Takes personal responsibility to make decisions and act.
Communication: Listens carefully and attentively to others’ opinions and ideas. Communicates information clearly, concisely, and professionally. Provides appropriate level of detail in communications. Proactively shares timely updates and information with partners. Handles difficult customers well using interpersonal skills and patience.
Analyses: Utilizes all available tools and resources to analyze business performance. Identifies key issues and implements a plan of action to correct as required.
Engage and Inspire: Energizes others by clarifying the broader purpose and mission of their work. Demonstrate a can-do spirit, a sense of optimism, ownership, and commitment. Encourages high standards of performance and acknowledges others’ efforts and accomplishments.
Talent Enhancement: Identifies and recruits/refer qualified people. Makes accurate evaluations of people’s capabilities and fit. Provides coaching and guidance where appropriate to enhance others’ skills development.
Nature of Supervision
General instruction and/or functional guidance are provided on some, but not all tasks to be performed. For the most part, daily responsibilities will be carried out with little or no direct interaction with the supervisor.
Supervisory Responsibility
Directly supervise all Grooming mobile salon partners. Provide guidance and training to mobile salon staff. Test potential applicants for grooming procedures and evaluate skills on other job-related tasks. Complete performance evaluations for all mobile salon partners.
Working at Furry Land is not a job, it’s a community of those who work together for the love of pets.
Apply now to experience a career that loves you back!
This job summary is intended to describe the general nature and level of work of Groomers/ Team Lead assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided a copy of a job description for the actual position you are hired into. Furry Land is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, as well as any other characteristic protected by federal, provincial, or local law. Applicants must be over the age of 21.
Job Types: Full-time, Part-time
Salary: $40,000.00 - $70,000.00 per year
Benefits:
Schedule:
Supplemental pay types:
Ability to commute/relocate:
Experience:
Work Location: Hybrid remote
Job Types: Full-time, Part-time, Contract
Pay: $40,000.00 - $70,000.00 per year
Benefits:
Schedule:
Supplemental pay types:
Education:
Experience:
License/Certification:
Work Location: On the road
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