The Plant Maintenance Technician supports the Field Operations Team in the installation, repair, and maintenance of the GFiber physical plant, ensuring the delivery of our internet services to customers nationwide. As a Plant Maintenance Technician you will support wired and wireless customer installation, network construction, expansion and maintenance of the GFiber network on a rotating schedule. You will play a direct role in keeping customers connected to the GFiber network by installing and testing services, making required cross connects, working with twisted pair copper cabling and/or fiber optic cables, installing radio mounts, tuning microwave point-to-point radios, and performing maintenance and troubleshooting.

Role Description

As a Plant Maintenance Technician you will diagnose and correct all service impacting root causes from the central office, remote terminal, or hut location to the customer premise equipment. Examples include impairments to/with all connections, drop cabling, network interface units, patch panels, media cabinets, ONTs, inside wiring (fiber, ethernet, coaxial, and twisted pair cabling), powering (including backup powering, UPS, etc.), media gateways, modems, routers, switches, OSP Cabling and/or active electronics (including CWDM and DWDM applications). Candidates shall be able to lift up to 50lbs utilizing ergonomic safety practices, be willing to work 40 plus hours per week and some Holidays as needed, and provide a rotating shift (i.e. on-call schedule).

In this role, you'll:

• Works to identify, troubleshoot and resolve network issues within the Physical Layer (splice cases, network interface units, splitter enclosures, etc.) as well as partnering with cross-functional teams to identify, troubleshoot and resolve network issues within the Data Link, Network and Transport Layers.
• Installs, restores and maintains aerial or underground cable plant on customers' property or within the Right-of Way per GFiber Standards
• Executes well defined processes and procedures requiring strong attention to detail with operational excellence; and offers guidance to teammates
• Navigates complex customer interactions with exceptional client service, professionalism, and thoroughness
• Communicates effectively both internally with colleagues and externally during customer interactions

At a minimum we'd like you to have:

• 1 year experience in FTTH/GPON network construction and/or large scale fiber network deployments
• 1 year experience in GIS or equivalent mapping system
• 1 year of experience in fiber splicing for both termination and midspan use cases, OTDR and Power Meter fiber optic testing
• 1 year of experience managing diverse relationships with contractors and vendors
• A valid driver's license with a satisfactory driving record that meets company standards

It's preferred if you have:

• Experience with Google Suite and Salesforce applications.
• Experience interfacing with local pole owners and utility companies, coordinating with city/local permitting offices, and subject matter expertise in OSP FTTH deployments with experience in service drop installations
• 3 years of experience with fiber to the B2B/Enterprise level fiber network construction/operations
• Experience troubleshooting Ethernet network issues related to routers, switches and hubs
• Experience with rack and stack work, assembling server stanchions, telemetry closet work (MPOE, DMARC, etc.), and patch panels
• Ability to safely operate bucket vehicles that elevate up to 25 ft above ground and adhere to OSHA and NESC regulations

The US base salary range for this full-time position is between $52,000 - $57,000 + bonus + benefits. Your recruiter will share more about the specific salary range for your targeted location during the hiring process.