Job Description
Porter for Conference Center
The Workplace Service Ambassador is responsible for establishing a warm, welcoming, and professional atmosphere for all clients, executives, and staff members at all times. Manage and maintain all public areas, the ambassador will be the point of contact for reception and executive office.
RESPONSIBILITIES:
- Provide high-level internal and external customer support.
- Restock office, kitchen, and pantry supplies.
- Prepare and maintain conference rooms for executive and client meetings, and align all furniture to ensure a welcoming look.
- Set-up all conference rooms for new/continuing meetings.
- Ensure all trash is cleared at regular intervals of time.
- Maintain and report all maintenance-related reports.
- Greet and welcome visitors with a smile, maintaining eye contact throughout the entire interaction.
- Speak knowledgeably about the office, building, surrounding areas, transportation, local restaurants, and other points of interest.
- Coordinate luggage drop-off and pick-up.
- Ensure the cleanliness of all open work, lobby, and kitchen areas.
- Coordinate and arrange basic office equipment repairs and maintenance.
- Carry out instructions for security, fire, health, and safety guidelines.
- Provide first-line support for basic office technology.
- Provide general administrative support.
- Interface with vendors (catering, AV, etc.) to provide seamless customer support.
- Respond to inquiries and anticipate customer needs.
Job Description – Floor Ambassador-RCM:
- Communicate effectively with peers, displaying accuracy and attention to detail both in verbal and written communications.
- Maintain a strong awareness of business activity and communicate all updates with your team members.
- Communicate and interact effectively with all other departments.
- Conduct opening and closing walkthroughs daily.
- Complete other duties as assigned.
KEY COMPETENCIES:
- A genuine sense of hospitality, with a commitment to delivering the Platinum Service® Standard.
- The ability to work under pressure, while constantly interacting with visitors in a public environment.
- The ability to prioritize tasks and juggle many jobs simultaneously.
- Excellent listening and oral communication skills.
- Basic computer skills and knowledge of office technology/equipment.
- Punctual, dependable, and dedicated to achieving operational excellence, down to the smallest of details.
- Discreet, ethical, and committed to maintaining a high degree of confidentiality.
- A consistently professional approach, with a mindset to take ownership and responsibility within and outside one’s job domain.
- Two to three years of experience in a client service/housekeeping/porter or houseman role within a hospitality or corporate environment.
- The ability to move & lift conference furniture up to 50 lbs.