Innovate here. And see your ideas come to life.

It's an exciting time to work in tech at Edward Jones. We are making massive investments in emerging technologies to improve how we work with our clients and with each other. Relationships are the focus of our business model. And working in Technology here means using your skills to build, deliver and maintain the technologies that enable us to deepen and support those relationships. The best part? We develop and create our own industry-leading solutions internally. And you can be a part of it. Working with emerging new technologies. Creating platforms, programs and experiences that change how we work together - and support our client-first focus. Changing the future of our firm, the industry and the advisor-client relationship.

Job Overview

Position Schedule: Full-Time

In 2022, Edward Jones invested $1 billion in technology infrastructure, digital initiatives, and virtual business enablement tools. We're currently in the test and learn phase and are looking for talented, motivated professionals, that want to be part of this transformational journey. Cloud-based architecture and modern technical capabilities will enable us to grow our impact while providing the best client experience possible.

The Service Management Office department at Edward Jones is responsible for driving efficiency through use of IT Service Management and other best-practice frameworks, that enable the Digital Environment. Responsible for continuous evolution to maintain alignment with Digital Strategy and continuous maturity of our ITSM process and procedures to maximize the efficiency and effectiveness of our offerings. You will be challenged to bring a fresh perspective that helps further align and mature our ITSM products (ServiceNow) in line with the overall Digital Strategy.

• We're currently expanding our team, including an opportunity for a Digital Product Manager to lead our ITSM product (ServiceNow) offerings. As a key leader on the team, the Digital Product Manager combines deep subject matter expertise, vision and strategy, systems thinking and product management capabilities to produce highly integrated and effective digital solutions and tools.

Position Responsibilities:
Essential Responsibilities will include but are not limited to:

• Reporting to the Service Management Office Leader, the ITSM Digital Product Manager will focus on developing an internal team consisting of multiple agile product owners and business analysts to own all aspects of the web & mobile tools for IT Service Management. This individual aligns strategy to execution through the development and maintenance of a product roadmap, outlining the body of work expected now, next and into the future
• Work with key stakeholders and business partners, this role will help create the vision for ITSM Products' role in complete human-centered experience and will serve at the forefront of driving solutions to provide the best possible associate and branch experience.
• Responsibilities will include identifying business opportunities and directing team activities to achieve desired outcomes by gathering requirements, designing workflows, supporting development and implementation efforts.
• Serve as the primary product leader, developing deep subject matter expertise for IT Service Management Tools
• This work includes the management of system plans and supporting artifacts encompassing resources needs, stakeholder solution requirements, dependencies, timelines, milestones, and success criteria as necessary to deliver on the promised value.
• Success in this role requires depth and breadth of subject matter experts inside and outside of the product, as well as foundational understanding of Product Management and Design Thinking, and the ability to expand these capabilities within the organization.
• This individual will additionally advise and align with adjacent product teams, maintain currency and capacity reporting, develop reporting to track product velocity through KPI's in line with product teams, and ensure a consistent and cohesive progression of the department's strategy.
• To be successful in this role, the Product Manager must possess the ability to work across multiple corporate divisions and all levels of associates and management to build strategic partnerships.

At Edward Jones, we value and respect our associates and their contributions, and we recognize individual efforts through a rewards program that promotes a long-term career, financial security and well-being. Visit our career site to learn more about our total compensation approach, which in addition to base salary, typically includes benefits, bonuses and profit sharing. The salary range for this role is based on national data and actual pay is based on skills, experience, education, and other relevant factors for a potential new associate:

Hiring Minimum: $131635
Hiring Maximum: $224136

Skills/Requirements

Position Qualifications

• Bachelor's degree in business administration, management information systems, computer science, or a related field; or equivalent working experience
• 5+ years of experience required in one or more of these fields:
  • Digital product and/or Agile product management
  • IT Service Management Tools (Service Now)
  • Automation/Orchestration and Process Optimization
  • ITIL experience (certifications a plus)
• Knowledge of various ITSM technologies:
  • CMDB
  • Service Catalogs and Request Portals
  • Event and Knowledge Management Tools
• Product orientation with a strong sense of ownership
• Prior formal leadership experience is required
• Exceptional communication and interpersonal skills
• Detail orientation with strong analytical capabilities
• Ability to overcome ambiguity and deliver results
• Strong leadership skills with the ability to delegate and direct work in a way that maximizes both personal and team efficiency
• Teamwork/collaboration mindset with the ability to work with stakeholders throughout the organization
• Strong documentation and business process mapping skills
• Excellent project management skills
• Excellent training and presentation skills
• Ability to partner effectively on cross-functional projects and/or teams
• Experience managing within a matrix structure and dealing with ambiguity through effective influence and collaboration at multiple levels in the organization

Awards & Accolades

• 100 Best Workplaces for Millennials in 2022, published Fortune July 2022, Great Places to Work® data as of March 2022. Compensation provided for using, not obtaining, the rating.
  • Edward Jones was recognized as one of the Best Workplaces for Millennials by Great Places to Work® and Fortune® magazine. The privately held firm ranked No. 2 overall, in its fourth appearance on the list.
• 2022 Fortune Best Workplaces for Women, published September 2022, research by Great Places to Work®, data as of August 2021. Compensation provided for using, not obtaining, the rating.
  • Edward Jones has been named to the 2022 Best Workplaces for Women list by Great Places to Work® and Fortune® magazine, ranking No. 45.
• 2022 Fortune's 100 Best Companies to Work For, published April 2022, research by Great Place to Work®, data as of August 2021. Compensation provided for using, not obtaining, the rating.
  • For the 23rd time, Edward Jones has earned a spot on the Fortune 100 Best Companies to Work For® ranking by Great Places to Work® and Fortune® magazine. Edward Jones ranked No. 35 on the prestigious 2022 list.
  • 2022 Best Places to Work For LGBTQ+ Equality, Great Place to Work® in partnership with Human Rights Campaign Foundation, published Equity Magazine January 2022, data as of July 2021. Compensation provided for using, not obtaining, the rating.
    • Edward Jones scored 100 percent on the Human Rights Campaign Foundation's 2022 Corporate Equality Index (CEI) the nation's foremost benchmarking survey and report measuring corporate policies and practices related to LGBTQ+ workplace equality. The ranking designated Jones as one of the best places to work for LGBTQ+Equality.

About Us

At Edward Jones, we help clients achieve their serious, long-term financial goals by understanding their needs and implementing tailored solutions. To ensure a personal client experience, we have located our 15,000+ branch offices where our more than 7 million clients live and work.

In a typical branch office, a financial advisor meets with clients and receives branch office support, so they can focus on building deep relationships with clients. Headquarters associates in St. Louis, Tempe and Mississauga provide support and expertise to help U.S. and Canada branch teams deliver an ideal client experience. We continue to grow to meet the needs of long-term individual investors.

Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.