Maine Revenue Services

Business Systems Quality Assurance Analyst

Quality Assurance Division

Code: 0380 Pay Grade: 23 - $45,136.00 - $60,881.60/Annually

Opens: May 12, 2023

Closes: May 26, 2023

Job Description:

This position is assigned to the Maine Revenue Services, Quality Assurance Division. The position will work as part of a team of quality assurance analysts assigned to perform professional services work in the analysis and design of quality assurance testing related to business procedures for complex revenue service processing operations, and adherence to quality standards.

Responsibilities include assisting in the coordination of systems testing activities; developing test scripts and testing strategies; recommending protocols, and controls; serving as team lead for quality assurance testing activities for small projects; assisting with components of medium and large projects; and maintaining business systems to support continuous improvement.

This position requires knowledge and experience with project management principles, scientific methodologies requiring interactive testing approaches and current business and management systems, quality assurance principles, software development life cycle, systems and user acceptance testing methods, organizational procedures, workflow and functions. Also, the position requires the ability to draft test scripts, document and compare results, analyze results of testing computer applications, write technical reports and documents.

Must be able to participate on or lead a small team and establish and maintain effective working relationships.

Representative Tasks:

• Performs system testing activities in order to validate the integrity of the system and that quality control standards are maintained throughout systems and processes.
• Assists in coordinating system project testing in order to support timely services and ensure current and new projects meet goals and objectives.
• Recommends changes to business quality controls, and complex documents in order to support proper delivery of program services and product deliverables.
• Leads testing efforts on small projects in order to validate systems and applications comply with established quality assurance standards, IT requirements, and meet business needs.
• Provides technical advice and consultation to management and professional staff regarding quality assurance standards and associated business practices.
• Develops draft test scripts and testing strategies to examine electronic system functions and business change management processes in order to verify compliance with quality assurance standards, to identify and recommend process improvements, and to ensure systems function as designed.
• Assists with quality assurance testing on medium and large projects by participating in one or more steps in the systems project life cycle in order to serve as a liaison, ensure timely services, and make recommendations on risk and/or risk mitigation.
• Collects and evaluates pertinent data related to projects in order to develop reports and recommendations, summarize information, and document change management processes.
• Collaborates with stakeholders, vendors, project teams, and managers in order to discuss problems, correct plans, and implement organizational solutions.
• Assigns tasks to team members in order to meet operational needs.
• Performs review of test scripts and documented results drafted by others in order to provide input and to make recommendations for approval.
• Confers with vendors and/or IT personnel on system problems in order to troubleshoot abnormalities and identify solutions.

Minimum Qualifications:

A four (4) year combination of education, training, and/or progressively responsible professional experience in systems analysis, business analysis, or related field that demonstrates a thorough knowledge of systems improvement and quality assurance concepts and evaluate electronic system business processes.

All job candidates applying for Maine Revenue Services’ positions will be subject to a tax clearance check. To be selected for a position, all returns must be filed, and tax liabilities must be paid in full. The results of the tax clearance check will be documented as part of the selection process.

Benefits:

No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:

• Tuition Reimbursement (including reimbursement for CPA exam) – MRS encourages employees to further their self-development through higher learning by offering generous tuition reimbursement.
• Public Service Student Loan Forgiveness – The State of Maine is a qualified employer for this federal program. For more information, visit the Federal Student Aid office.
• Continuing Professional Training – MRS is committed to providing ongoing professional training and development opportunities to our employees.
• Work-Life Balance – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
• Gym Membership Reimbursement – Improve overall health with regular exercise and receive up to $40 per month to offset this expense.
• Health Insurance Coverage – The State of Maine pays 85%-100% of employee-only premiums ($10,150.80-$11,942.16 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
• Health Insurance Premium Credit – Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements.
• Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($379.60 annual value).
• Retirement Plan – The State of Maine contributes 13.16% of pay to the Maine Public Employees Retirement System (MainePERS), on behalf of the employee.
• Voluntary Deferred Compensation – Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.
• Health and Dependent Care Flexible Spending Accounts – Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.
• Living Resources Program – Navigate challenging work and life situations with our employee assistance program.
• Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including fathers and adoptive parents—receive four weeks of fully paid parental leave. Additional, unpaid leave may also be available, under the Family and Medical Leave Act.
• Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.

There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role. As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics. If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.

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