Clinical Quality Assurance Coordinator (Registered Nurse Nurse Practitioner, Physician Assistant, Certified Nurse Midwife)

REPORTS TO: Chief Clinical Officer
STATUS: Hourly/Non-Exempt

ABOUT PPTNM

Planned Parenthood of Tennessee and North Mississippi is one of Tennessee's oldest and largest private, non-profit health care agencies. For over 75 years, PPTNM has remained committed to providing high-quality, affordable reproductive services and education throughout Tennessee, north Mississippi, and parts of Arkansas and Kentucky. We have four health center locations in Tennessee: Memphis, Nashville and Knoxville.

Our mission is to improve health and well-being by providing high-quality, nonjudgmental sexual health care, honest and accurate sexuality education, and reproductive health and rights advocacy.

COVID VACCINATION REQUIREMENT FOR CANDIDATES SEEKING EMPLOYMENT:

PPTNM, as both a healthcare provider and a participant of Medicare/Medicaid, is subject to certain laws, regulations and orders requiring its workforce to be fully vaccinated against COVID-19 and its variants. PPTNM has therefore implemented a requirement that all employees be fully vaccinated. Candidates seeking employment with PPTNM will be required to: (1) be fully vaccinated against COVID-19 and its variants by their start date. Reasonable accommodations will be considered on a case-by-case basis for exemptions to this requirement in accordance with applicable law, and (2) submit proof of vaccination by their start date as a condition of employment with PPTNM.

JOB SUMMARY:

We are seeking a “Metric-Driven” individual who has a knack and eye for quality and compliance coordination. The Quality Assurance Coordinator (QAC) will work in partnership and under the direction of our Chief Clinical Officer (CCO), supporting key areas of Risk & Quality Management (RQM) of Clinical Services, to improve patient safety and the delivery of patient care. The QAC must be able to work autonomously and collaboratively with the CCO, Chief Medical Officer, Health Center Managers, Clinicians and Registered Nurses throughout the affiliate on RQM audits, initiatives and projects. This includes supporting and maintaining quality and compliance in medical record documentation in accordance with our Medical Standards and Guidelines (MS&G’s). Also, may serve as a quality and compliance resource for clinical staff.

This role is part-time and may be open remote work in (TN, FL, or TX). A Tennessee license is not required. Some travel is required.

ESSENTIAL FUNCTIONS:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Conduct chart audits applying quality criteria, compile statistical data, and write narrative reports summarizing the quality assurance findings for the CCO and CMO..
• Develop or revise audit tools in consultation with the CCO and CMO as needed.
• Create plans for communicating with and training health center staff to ensure deficiencies are corrected. Participate in trainings as a resource.
• Participates in RQM committee meetings, document quality assurance activities in the RQM plan, and assist with RQM projects as assigned.
• Responsible for frequent auditing of the abnormal lab follow-up processes and identifying areas for improvement.
• Recognize and identify opportunities for clinical quality assurance.
• Complete quarterly complication reports by provider and discuss findings with CCO and CMO.
• Complete occurrence reports.
• Assist CCO in preparing for, and responding to, State, Federal, funder, and PPFA surveys and oversee corrective action plans.
• Maintain regular communication with the CCO and CMO regarding issues encountered in the course of auditing medical records.
• Perform other duties as assigned or directed.

JOB REQUIREMENTS:

Education: Bachelors and/or Masters in Nursing or Physician Assistant studies.

Experience: Minimum 5+ years’ experience as a Registered Nurse or Clinician, and 2-3 years of risk management/auditing experience in a healthcare setting.

Other Requirements:

• Current Nursing License
• Current National Certification as Nurse Practitioner
• CPR Certification
• ACLS certification
• EMR/EHR Experience

KNOWLEDGE, SKILLS, AND ABILITIES FOR THIS POSITION:

• Alignment with the mission and values of Planned Parenthood.
• Able to demonstrate behaviors that represent the Affiliate’s Workplace Values.
• Knowledge of medical documentation and language.
• Excellent oral and written communication skills.
• Can multi-task, problem solve and function as a leader.
• Adhere to affiliate goals and policies.
• Participate in health center/affiliate efforts to achieve established RQM goals.
• Commitment to quality healthcare quality and compliance.
• Strong customer service orientation.
• Excellent organization skills, a sense of responsibility and high level of motivation.
• Completion of all responsibilities in a timely and professional manner.
• Able to lift 25 lbs.
• Valid driver’s license and insurance.
• Able to work in high stress situations and maintain composure under stress.
• Knowledge of risk assessment processes
• Ability to utilize and apply risk management tools and methodologies (i.e., RCA, PDSA)

COMPENSATION/BENEFITS PROGRAM:

• Competitive base salary commensurate with experience
• Limited benefit offering for PT employees
• Voluntary Vision, “Buy-Up” options on Basic Life, Spouse, & Dependent
• 401(k) plan with matching opportunity
• Plum Benefits & Pet Insurance
• Starting PTO of 15 vacation days within first year (pro-rated based on start date), 2 Floating Holidays and 10 Paid Holidays

This job description is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with this position. While intended to be an accurate reflection of the current job, management reserves the right to review and change this description as needed to maintain business goals and accomplishments. Job descriptions are reviewed periodically. This job description is not a contract.

NON-DISCRIMINATION STATEMENT/ACKNOWLEDGEMENT:

Planned Parenthood of Tennessee and North Mississippi does not discriminate on the basis of race, color, religion, sex, sexual orientation, national origin, age, marital status, veteran status, citizenship, disability, atypical hereditary cellular blood trait, genetic predisposition or carrier status or any other characteristic protected by applicable law. PPTNM will make reasonable accommodations in compliance with Section 504 of the Rehabilitation Act of 1973; the Americans with Disabilities Act of 1990; and any subsequent revisions or additions to related law/regulations.

Employees are expected to perform duties as assigned and directed by management.

E-VERIFY PARTICIPATION:

PPTNM participates in E-Verify and will provide the federal government with your form I-9 information to confirm that you are authorized to work in the U.S.