Job Title: Receptionist Coordinator / Assistant Community Manager (Hybrid)

Reports to: Team Leader

Location: Sacramento, CA

Pay Range: $20-23/hr

FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

The Company

FirstService Residential is North America's foremost property management firm. Our dedication, responsiveness and integrity are why thousands of communities across the U.S. and Canada choose FirstService Residential to manage their properties. We have expertise working with complex communities with large budgets and numerous amenities. In addition, we manage commercial associations and mixed-use developments, as well as multi-family and investor-owned rental and REO properties for institutional and private equity clients.

We're all about our associates, and as we continue to grow, we're looking for even more quality people who share our dedication to doing what's right, improving residents' quality of life, building great relationships and truly making a difference for their clients, their colleagues and themselves. Is that you? If so, apply today or join our community and learn more about FirstService Residential.

To learn more about our company and culture, please visit www.fsresidential.com/california

WHY WORK FOR US?

At FirstService Residential, we're all about our associates and are always looking for passionate, dedicated individuals to join our team. We employ people across a range of occupations and offer benefits for both full and part-time employees.

WHAT WE OFFER:

• Medical, dental, and vision plans (full time and part time 30+ hours)
• Part time 20+ hours qualify for dental and vision
• 401K match
• Time off including vacation, sick, and company paid holidays
• Pet insurance available
• Verizon discount
• Tuition reimbursement
• Legal services
• Free emotional wellbeing and daily life assistance support for all associates
• Domestic partner coverage
• Health savings account
• Flexible spending account

Job Summary

This position reports directly to the Team Leader in the Sacramento Regional Officelocated in Gold River. It supports the Community Managers with assigned portfolios aswell as to provide exceptional customer service, and is the friendly, helpful, professionalreceptionist at the front desk to our clients, vendors, and associates. They answerresident questions, resolve issues, and plan and support community activities.Knowledge of Excel and Word will aid in completing various administrative duties andreports. A professional appearance and a friendly, helpful demeanor are required.

Essential Duties & Responsibilities

• Must be able to sit for long periods at the front desk with a pleasant disposition togreet clients and guests cordially.
• Must be calm and able to handle many functions at one time.
• Maintain an organized and clean workspace according to company procedures.
• Must be able to receive telephone calls and interact with clients.
• Take calls from Board Members, Homeowners, and Vendors and handlethe matter or refer them to the appropriate staff.
• Work effectively with co-workers, clients, and others by sharing ideasconstructively and positively; listening to and objectively considering ideas andsuggestions from others; keeping commitments; being willing to accept othertasks when requested; and respecting the diversity of our workforce in actions, words, and deeds.
• Work closely with the Community Manager and the Board of Directors to plan and implement the goals and objectives of the Association and overseeing the Architectural Control Committee as outlined in the community governing documents.
• Oversee rule compliance and enforcement and ensures policies are properly implemented and proper records are maintained.
• Complete data entry into various company systems in support of business needs.
• Enter and follow up on open violations and advise Community Manager if any violation cannot be resolved through reasonable requests.
• Process, track, and follow up on open work orders. Ensure resolutions are acquired promptly.
• Handle and distribute urgent mail, packages, checks, and other business documents.
• Prepare agendas, send mass communications, input minutes, enter data into Connect, and prepare responses to applications for residents
• Produce newsletters and other communication for the Association.
• Attend all mandatory company functions.
• Attend and participate in professional group meetings. Stay abreast of new trends and innovations in the fields of community management.
• Association/Committees hold various social events for members and their guests and staff may be required from time to time to assist with event scheduling, sales, and other event preparations as required.
• Complete company training as assigned and adhere to FirstService Standards of Operation, policies, and procedures.
• Participate in and occasionally run daily FirstCall and staff meetings.
• Comply with company policies and procedures.
• Other duties and assignments may be required.

Supervisory Responsibility

N/A

Education & Experience

• Must have a minimum GED or High School Diploma; two (2) year or four (4) year college degree preferred.
• Community Management experienced preferred.

Knowledge, Skills & Proficiencies

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily (performance requirements). The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be knowledgeable and adept with Microsoft Outlook, Word, and Excel.
• Must have administrative background and be able to demonstrate organizational skills and the ability to prioritize tasks.
• Strong verbal and written communications, and inter-personal skills essential.
• Telephone Etiquette; Resident Database Resources; Basic understanding of office equipment.
• Maintain Company, Resident and Staff confidentiality.
• Must be able to independently answer and place telephone calls.
• Must have excellent customer service skills.
• Must be able to handle multiple tasks concurrently.
• Public charisma and ability to develop positive relationships.
• Organizational and time management skills with demonstrated ability to multi-task.
• Strong ethical practices.
• Ability to think and work independently and as part of a team.
• Address problems and issues constructively to find mutually acceptable and practical business solutions.
• Use of good judgment. Tools & Equipment Used
• Office equipment; computers, printers, fax machine, multi-line telephone, management software, etc.

Physical Requirements / Working Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Duties of maintaining files and records will involve stooping, bending, lifting, and grasping, pushing, pulling, or otherwise moving objects weighing as much as 45 lbs.
• Must be able to sit for extended periods of time
• Work duties may require the ability to stand or walk on hard surfaces for frequent and prolonged periods of time.
• Must be able to effectively place and receive telephone calls, use voicemail system, and copy/fax machine.
• Work is performed in a variety of environmental conditions, with exposure to outdoor temperatures, weather variations, traffic and equipment noise, equipment vibrations, vehicle and/or chemical fumes, chemicals such as cleaning solvents and grease, machinery and their moving parts and dust.
• Must have finger dexterity for typing/using a keyboard.
• Hours -Monday through Friday 8:00 am to 5:00 pm with an hour for lunch. Overtime to be approved by the Team Leader.

Travel

Up to 10%

Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances.All offers of employment with FirstService Residential are contingent upon a satisfactory background check.