Summary

The Patient Referral Coordinator processes referrals from referring providers and new patients. Coordinates and assures the smooth flow of the referral and scheduling process to meet the needs of the patients. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

Education/Experience/Licensure

Knowledge/Skills/Abilities

• Ability to foster and maintain good working relationships with internal and external customers including but not limited to supervisors, managers, physicians, and other departments/areas.
• Ability to work well in a multitasking environment paying close attention to details.
• Ability to work effectively and productively without close supervision and to exercise independent judgment in decision making.
• Excellent communication skills, written and oral, to all levels within the organization.
• Proficient in Windows-based applications, particularly Excel and Word.
• Ability to operate standard office equipment (i.e. fax machine, copy machine, etc.)

Key Job Responsibilities

• Handles referrals from other providers and hospital patients needing follow up appointments, gathers necessary information, and schedules the appointment.
• Obtains demographic and insurance information on patients. Confirms patient insurance verification and eligibility on all new patients.
• Registers all new patients into the system. Prepares and organizes new patient charts.
• Schedules new patients in computer system in accordance with physician and/or office guidelines. Cancels/reschedules appointments according to physician schedule changes; notifies appropriate clinic personnel.
• Obtains and enters all authorization and correspondence relating to referrals in patients charts and computer.
• Serves as receptionist by providing general information to visitors and referring them to appropriate staff members, assisting in answering office telephone, routing incoming calls and taking/relaying messages to appropriate staff members.
• Ensures timely and accurate completion and submission of appropriate hospital charges for billing. Prepares and submits data and to third party vendors.
• Performs other job functions as needed or requested.

Physical Requirements

• The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
• Must have good balance and coordination.
• The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.
• The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
• The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.