Job Description
Overview:
Elite Line Services is a major single source maintenance solution in the industry with the bandwidth to service all of your equipment maintenance needs. We maintain all original equipment manufacturers for material handling equipment, BHS, PBB, Facilities, GSE and vehicles. Our hybrid programs efficiently cross utilize technicians between equipment types to provide seamless coverage that protects the best interest of our customers. Whether this is getting full warranty value for new parts and systems or applying experienced and specialized technical support for mature equipment needs, ELS has you covered.
#ZR
Responsibilities:
POSITION SUMMARY
This position reports to the Director of Operations. Responsible for providing operational assistance, support and guidance to the Maintenance Managers to achieve excellent safety results, customer satisfaction, and employee satisfaction while maintaining quality standards and meeting operational and financial goals.
ESSENTIAL FUNCTIONS
- Oversees the Maintenance Managers, financial and technical activities of Operations and Maintenance in a specific region.
- Coordinate development of Site’s annual operating plan and budget.
- Provide support during busy Peak season.
- Participate in SEV calls, Coordinate action plans, and close out Trouble Tickets.
- Routinely reviews metrics, budgets, OT hours for designated regional sites.
- Interface with all Maintenance Managers, Area Maintenance Manager and customers on a periodic basis.
- Maintain client relationships; own overall end-to-end customer service experience.
- Manage the operational and fiscal activities of assigned sites to include: staffing levels, budgets and performance goals. (KPI’s)
- Plan, develop and implement systems and procedures to ensure the operating quality, environmental compliance and safety of assigned sites.
- Establish site and Maintenance Manager goals and conduct performance appraisals/reviews.
- Recommend recognition and/or disciplinary action of personnel as necessary.
- Coordinate with HR and Director of Operations to recommend appropriate compensation levels.
- Conduct regular relationship meetings with Plant GM.
- Compliance with ELS Safety program policies and procedures.
- Maintain a valid driver’s license and be insurable under the employer’s insurance policy.
- Perform additional duties/assignments as may be required by management.
- Ability to work a flexible schedule
Qualifications:
BASIC QUALIFICATIONS
- Bachelor’s Degree in related field or 2 years Amazon experience.
- 5+ years’ experience in service provision, adhering to contract terms.
- Ability to pass required background checks.
- Strong administrative, communication and leadership skills and abilities, including verbal and written communication, judgment, organizational development, coaching and counseling.
- Basic knowledge of State and Federal Employment laws.
- Basic knowledge of fulfilment centers or distribution warehouses, and conveyor systems.
- Ability to travel up to 50%
PREFERRED QUALIFICATIONS
- Bachelor’s Degree and 10+ years’ experience in a high-level service industry management position
- Strong administrative, communication and leadership skills and abilities, including verbal and written communication, judgment, organizational development, coaching and counseling.
ADDITIONAL SKILLS & ABILITIES
- Ability to maintain confidentiality.
- Excellent communication, organizational and interpersonal skills.
- Ability to influence and persuade management level employees.
- Attention to detail a must.
- Ability to work unsupervised.
- Ability to manage time and prioritize work.
- Ability to establish priorities in a changing environment.
- Ability to build and maintain solid relationships with customers
Computer Skills:
Basic Requirements:
- Microsoft Office Suite (Word, Excel, Power Point), E-Mail, scanning and copying equipment.
Preferred Requirements:
Other Requirements:
Basic Requirements:
- Must have and maintain a valid driver’s license and be insurable under the Company’s insurance policy
- Must be able to comply with the ELS Drug and Alcohol policy.
- Promoting and conducting good housekeeping practices
- Dedicated to supporting production by working in a safe, customer focused manner
- Must be able to read, write, speak and understand English
Preferred Requirements:
PHYSICAL DEMANDS
Lift/Carry
Handling / Fingering
F (Frequently)
Reach Outward
F (Frequently))
Reach Above Shoulder
O (Occasionally)
Squat or Kneel
F (Frequently)
10 lbs or less
F (Frequently)
21-50 lbs
O (Occasionally)
51-100 lbs
O (Occasionally)
Over 100 lbs
N (Not Applicable)
12 lbs or less
O (Occasionally)
13-25 lbs
O (Occasionally)
26-40 lbs
O (Occasionally)
41-100 lbs
N (Not Applicable)
N (Not Applicable)
Activity is not applicable to this occupation.
O (Occasionally)
Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)
F (Frequently)
Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)
C (Constantly)
Occupation requires this activity more than 66% of the time (5.5+ hrs/day)
Other Physical Requirements:
- Vision (Near, Distance)
- Lift and move totes up to 49 pounds each
- Regular bending, lifting, stretching and reaching both below the waist and above the head
- Occasionally push and pull wheeled dollies loaded with products up to 100 pounds during site visits
- Engage in full manual dexterity in both hands and wrists
- Walking in the FC and around area with great frequency; facilities are over a quarter mile in length
- Ability to climb ladders and gangways safely and without limitation
- Ability to work in construction /distribution environments that may be noisy, unlit, unheated, not air-conditioned
- Continual standing and/or walking an average of 5 miles daily
- Able to access all areas of building (ascending and descending ladders, stairs, etc.)
WORK ENVIRONMENT
Varies between an office environment as well as all areas located in a distribution center. May be around dust, dirt and noise levels above OSHA minimum requirements. Use of PPE required.
Additional Responsibilities: Elite Line Services (ELS) is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, color, gender identity, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, veteran status or medical condition. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact elshr@elitelineservices.com. This email address is reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not call about the status of your job application if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as following up on an application or non-disability related technical issues, will not receive a response.