Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• This job is a member of the Digital Customer Experience Team within Information Technology Division.
• Be part of the team driving the vision for American’s fast growing customer channel, the mobile app. Use the latest mobile technologies to drive revenue, solve customer pain points, and create an industry leading digital customer experience.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

Successful candidates will be customer-focused, comfortable delving into technical topics and producing thoughtful analysis, driving strategies to meet platform objectives, and presenting to a wide range of executive stakeholders. You will conceptualize, define and deliver the foundation of American’s mobile application, bridging the gap across business, products and IT.

Strategically this role will:

• Help shape the vision for the mobile app, incorporating customer feedback, corporate objectives, and new mobile technologies
• Partner with stakeholders to support other products, while ensuring the best mobile customer experiences
• Research new mobile technologies to uncover tools that solve customer pain points and drive revenue
• Conduct detailed analysis and business case development to ensure return on technology investment

Tactically this role will:

• Regularly present to stakeholders and executives on topics including mobile platform progress toward goals, new technologies, customer feedback, and platform budget/spend
• Prioritize and manage features that will deliver the best of experiences for American customers
• Focus on outcomes—defining objectives and key results and continuously measuring and iterating to improve the product
• Support Mobile team in ensuring work can be measured and achieve platform goals
• Collaborate and work closely with internal partners from IT, UX and Analytics, to ensure we are building the right tools, creating the best customer experience and measuring outcomes.
• Partner closely with IT architects and technical leads to develop solutions that deliver customer value quickly while reducing ongoing operational costs.
• Be part of the dynamic, fast-paced team that manages the development and implementation of new mobile features and tools. This includes taking part in Agile ceremonies—grooming, iteration planning, stand-ups and using Agile product management tools.
• Work with vendors as the team builds mobile app tools and offerings.

All you'll need for success

All you’ll need for success

• Minimum Qualifications- Education & Prior Job Experience
  • Bachelor’s degree in relevant field or equivalent experience/training
  • 3 years with relevant work experience, preferably in an e-Commerce environment
• Preferred Qualifications- Education & Prior Job Experience
  • Masters of Business Administration
    Mobile and travel/airline experience
  • Experience working in a product model, focused on outcomes to continuously improve the customer experience
  • Understanding of mobile app technology frameworks and differences between Android and iOS platforms
• Skills, Licenses & Certifications
  • Understanding mobile app best practices and how these can be leveraged to drive customer engagement
  • Proven track record in delivering products that generate substantial value
  • Well organized, able to multi task, able to prioritize with minimal direction
  • Communication skills, be able to present to executive management often and in a compelling manner that emphasizes the important intersection of business and technology
  • Emphasis on interpersonal skills that create an environment of trust and encourage partnership within the team and across product teams
  • High level of intellectual curiosity and comfort with ambiguity
  • Ability to develop and communicate the product vision to a variety of audiences
    Knowledge of Microsoft Office software (e.g. Excel, Word, PowerPoint, etc.)

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.